Michael McLaud
Tunkhannock,PA
Summary
Dynamic team leader with a proven track record at DHL Supply Chain, excelling in staff training and people management. Recognized for fostering collaboration and enhancing team performance through effective coaching. Committed to continuous improvement, I empower team members to achieve their full potential while maintaining a focus on safety and operational excellence.
Overview
17
17
years of professional experience
Work History
Team Leader
DHL Supply Chain
Tunkhannock, PA
02.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Trainer
DHL Supply Chain
Tunkhannock, PA
07.2022 - 02.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
Kitchen Manager
Pompei's Pizza & Restaurant
Tunkhannock, PA
12.2015 - 11.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Line Cook
Pompei's Pizza & Restaurant
Tunkhannock, PA
05.2010 - 12.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Dishwasher
Pompei's Pizza & Restaurant
Tunkhannock, PA
03.2008 - 05.2010
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
Tunkhannock Area School District
Tunkhannock, PA06.2006
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Coaching and mentoring
- Documentation and reporting
- Overseeing daily activities
- Daily workflow improvement
- Safety
- Staff education and training
Timeline
Team Leader
DHL Supply Chain
02.2025 - Current
Trainer
DHL Supply Chain
07.2022 - 02.2025
Kitchen Manager
Pompei's Pizza & Restaurant
12.2015 - 11.2021
Line Cook
Pompei's Pizza & Restaurant
05.2010 - 12.2015
Dishwasher
Pompei's Pizza & Restaurant
03.2008 - 05.2010
High School Diploma -
Tunkhannock Area School District