Michael McMahon
Apex,NC
Summary
Highly motivated team leader dedicated to the advancement of the company and it's employees. Uses an extensive range of skills to provide efficient and meaningful services to clients while promoting a sense of passion and comradery within the company. Proactively looking for opportunities to learn and apply strategies, tactics and procedures to maximize the workplace experience for all individuals involved.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Signal Of Raleigh-Durham
07.2022 - Current
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Oversaw day-to-day operations of large teams across several sites.
- Conducted interviews with participants to assess eligibility.
- Identified training needs and planned classes accordingly.
- Performed administrative duties such as scheduling, filing confidential documents, answering telephones and responding to emails.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
Unarmed/Armed Security Officer Supervisor
Signal Of Raleigh-Durham
05.2021 - Current
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded quickly to incidents and assessed active situations for security concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Managed run sheets and optimized patrol routes.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
Global Security Analyst
Securitas Security Services USA
06.2019 - 02.2022
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Remotely provided access control for local and foreign properties
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
No Degree - Business Management
Nichols College
Dudley, MANo Degree - Human Services
Berkshire Community College
Pittsfield, MAHigh School Diploma -
St. Joseph Central High Schjool
Pittsfield, MA06.2012
Skills
- Policy Development and Enforcement
- Report Writing
- Firearms Expertise
- Oleoresin Capsicum Spray Expertise
- Conducted Energy Weapon Expertise
- Facility and Grounds Patrol
- Adaptable and Flexible
- First Aid and CPR Certified
- De-Escalation Techniques
- Written and Verbal Communication
- CPR and First Aid
- Team Leadership
Certification
- North Carolina PPSB Security Guard License
- CPR
- First Aid
- Taser Training
- Oleoresin Capsicum Spray Training
- Active Shooter Training
Timeline
Operations Coordinator
Signal Of Raleigh-Durham
07.2022 - Current
Unarmed/Armed Security Officer Supervisor
Signal Of Raleigh-Durham
05.2021 - Current
Global Security Analyst
Securitas Security Services USA
06.2019 - 02.2022
No Degree - Business Management
Nichols College
No Degree - Human Services
Berkshire Community College
High School Diploma -
St. Joseph Central High Schjool