MICHAEL MCPHAUL

• Meet promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Verify orders prior to completing deliveries to avoid customer complaints.
• Anticipate customers' questions and complaints to diplomatically handled any concerns.
• Complete on-time deliveries by choosing best and most efficient routes.
• Reviewed routes and expected delivery time frames to determine order of deliveries.

• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
• Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols
• Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition
• Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct

• Answer an average of 20-30 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Effectively communicate with and support sales, marketing and administrative teams on a daily basis.
• Lead warehouse improvement initiatives to advance operational efficiencies.
• Operated PC and RF-based computer systems with a high level of accuracy.
• Fix and Repair any issues with equipment or the facility.

Member of an organization called the Watch Dog Dads. Multiple jobs around the school to include assisting teachers and children.

• Sampled and tested equipment and fluids on various oil drilling rigs.
• Identified any issues with current equipment and brought resolution to the problem.
• Sold proper equipment and services necessary for the rig to maintain production at a high rate.
• Spearheaded expansion and development initiatives in Oklahoma, Texas, and Louisiana.

• Organized and delegated daily duties and goals for myself and the warehouse staff.
• Created alternative business plans to improve customer relationships.
• Displayed excellent customer service and communication skills.
• Worked closely with equipment maintenance engineers and technicians.
• Used SAP system on a daily basis.
  
• Trained, coached and mentored staff to ensure smooth adoption of new program.