Michael Mensah
Arlington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Scrum Master
ADT Security
01.2023 - Current
- Frequently in collaboration with the PO in maintaining, refining and prioritizing the product backlog to ensure good backlog health status/ongoing cycle of facilitating Product Backlog Refinement sessions to ensure the readiness/ prioritization of the PBIs to effectively deliver on a bi-weekly Sprint cadence.
- Facilitated Scrum ceremonies: Sprint Planning, Sprint, Daily Stand-up, Sprint Review and Sprint Retrospective.
- Utilized Jira to track Sprints, Release progress, Epics, user stories/created dashboards to track overall team progress.
- Identified and removed impediments to ensure teams met sprint goals and delivery commitments.
- Created a safe environment for the team with 1-on-1 sessions to ensure no turmoil within the group.
- Organized pre-demo sessions with Engineers to ensure security monitoring met expectations.
Scrum Master
Bank of America
12.2019 - 11.2022
- Managed core Agile ceremonies in team environments: Sprint Planning, Sprint, Daily Stand-up, Sprint Review and Sprint Retrospective.
- Collaborated with Product Owner to refine backlogs and prioritize deliverables based on business value for fraud systems.
- Implemented Agile metrics (Velocity, Cycle Time, Burndown Charts) to track team performance.
- Collaboration with team on the implementation & execution of IBM Cloud services provided to enhance and improve security across the org.
- Removed obstacles or impediments that hindered the team's progress and ensured smooth workflow.
Fraud Analyst
Bank of America
06.2017 - 11.2019
- Monitored real-time transactions for fraudulent activity.
- Collaborated with law enforcement & compliance teams to identify fraudulent patterns and report suspicious activity.
- Investigated account takeovers, identity theft, and credit card fraud.
- Filed fraud claims to recover clients’ financial losses.
- Navigating multiple Computer Applications while interacting with clients.
- Listening, understanding, and providing solutions for other client’s needs.
- Communicating with clients effectively and confidently to protect their financial income.
Education
Credential ID: 1881810 -
CERTIFIED SCRUM MASTER
Skills
- Certified Scrum Master (CSM)
- Jira
- Project management
- Sprint planning
- Meeting facilitation
- Backlog management
- Risk identification
- Scrum Framework
Timeline
Scrum Master
ADT Security
01.2023 - Current
Scrum Master
Bank of America
12.2019 - 11.2022
Fraud Analyst
Bank of America
06.2017 - 11.2019
Credential ID: 1881810 -
CERTIFIED SCRUM MASTER
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