Michael Mericle
Houston
Summary
Dedicated service coordinator with proven expertise in managing operations and ensuring customer satisfaction. Skills in technical troubleshooting and team leadership drive exceptional service delivery.
Overview
18
18
years of professional experience
Work History
Service Coordinator
VSC Fire & Security
Houston
07.2024 - Current
- Coordinated service schedules for technicians to maximize appointment coverage.
- Maintained accurate records of service activities.
- Assisted in training new staff on operational processes and customer service standards.
- Managed service technicians to enhance customer satisfaction and ensure compliance with company policy.
- Managed daily operations to deliver consistent and exceptional customer service.
- Supported technicians in diagnosing and resolving technical issues.
Sprinkler Service Technician
VSC Fire & Security
Houston
03.2022 - 07.2024
- Conducted routine maintenance on fire suppression equipment.
- Diagnosed and repaired malfunctioning sprinkler systems to minimize downtime for clients.
- Trained junior technicians on safety protocols and equipment usage.
- Responded to emergency service calls during off-hours efficiently.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Identified potential problems during routine inspections to prevent future breakdowns and ensure system reliability.
- Conducted service appointments to diagnose and fix problems.
- Inspected equipment for proper operation and safety hazards prior to use.
- Responded quickly to emergency calls from clients needing immediate assistance.
Fire Sprinkler Foreman
Southeast Fire Protection
Houston
03.2017 - 03.2022
- Coordinated with contractors and clients to maintain safety compliance and minimize risk on projects.
- Trained and mentored junior staff on proper installation techniques and safety protocols.
- Conducted regular inspections of fire protection systems for functionality and safety.
- Managed project timelines and materials, facilitating on-time installation and adherence to project schedules.
- Resolved on-site issues quickly to maintain workflow during installations.
- Supervised installation of fire sprinkler systems in new construction projects, ensuring quality and regulatory standards.
Sprinkler Fitter
Southeast Fire Protection
Houston
09.2015 - 03.2017
- Installed fire protection sprinkler systems in commercial and residential buildings, ensuring compliance with safety regulations.
- Troubleshot issues with existing systems to identify necessary repairs or upgrades, enhancing system reliability.
- Read blueprints and schematics to accurately install sprinkler systems according to plans.
- Operated power tools such as drills, saws, grinders, safely during installation process.
- Trained apprentices on proper use of tools and techniques for sprinkler fitting, contributing to skill development and team efficiency.
Sprinkler Helper
Southeast Fire Protection
Houston
09.2008 - 09.2015
- Assisted in installation and maintenance of fire protection systems to ensure operational readiness.
- Operated hand and power tools for various installation projects.
- Supported senior technicians in troubleshooting system issues to enhance service quality.
- Maintained organized, clean, and safe work areas to promote efficient operations.
- Maintained inventory of tools, equipment, and supplies for operations.
- Executed additional tasks assigned by supervisor or manager.
- Performed a variety of tasks such as lifting heavy objects, carrying supplies and cleaning up debris.
Education
High School Diploma -
Jersey Village
Jersey Village05-2005
Skills
- Service coordination
- Service scheduling
- Operational efficiency
- Problem diagnosis
- Safety compliance
- Technician training
- Record keeping
- Client communication
- Team management
- Attention to detail
- Effective communication
- Customer satisfaction
Timeline
Service Coordinator
VSC Fire & Security
07.2024 - Current
Sprinkler Service Technician
VSC Fire & Security
03.2022 - 07.2024
Fire Sprinkler Foreman
Southeast Fire Protection
03.2017 - 03.2022
Sprinkler Fitter
Southeast Fire Protection
09.2015 - 03.2017
Sprinkler Helper
Southeast Fire Protection
09.2008 - 09.2015
High School Diploma -
Jersey Village