Proficient Software
Michael Meyers
Shoreline
Summary
Accomplished IT Specialist with a proven track record at Lee Smart PS, Inc., excelling in software implementation and IT troubleshooting. Demonstrated expertise in enhancing system efficiency and information security, alongside exceptional customer service skills. Successfully led significant migration projects, optimizing network performance and ensuring data integrity, showcasing a blend of technical acumen and interpersonal abilities.
Overview
27
27
years of professional experience
Work History
IT Specialist
Lee Smart PS, Inc.
05.2002 - 11.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Collaborated closely with attorneys and paralegals to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on updated software, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
Library Technician
Professional Library Services
06.1997 - 05.2002
- Maintained and updated professional law libraries.
- Assisted professionals in locating materials.
- Ensured a welcoming environment by maintaining clean and orderly materials within professional libraries.
- Enhanced library user experience by providing efficient customer service and assistance with various resources.
- Processed incoming materials efficiently, expediting their availability for use.
- Utilized advanced cataloging techniques for precise organization of library materials, improving overall accessibility for users.
Education
No Degree - History
University of Washington
Seattle, WAAssociate of Arts - History
Seattle Central Community College
Seattle, WASkills
- Software implementation
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- System upgrades
- Application support
Software
Worldox
Prolaw front and back
Office
MS Office
TCP/IP
NEAT Video
Elmo
CAD
Automate
Connect Wise/Automate
Adobe
PTX files
Email conversion
Authpoint MFA
Timeline
IT Specialist
Lee Smart PS, Inc.
05.2002 - 11.2024
Library Technician
Professional Library Services
06.1997 - 05.2002
No Degree - History
University of Washington
Associate of Arts - History
Seattle Central Community College
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