Michael Miles
Cherokee,NC
Summary
Proven leader at Circle H Chophouse with a track record of mentoring staff to exceed customer service expectations. Skilled in cash handling and fostering a positive work environment, I've effectively resolved customer complaints, ensuring a 20% increase in team performance. My approach combines decisive action with relationship building to enhance operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Manager
Circle H Chophouse
Cherokee, NC
04.2024 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Cashier/cook
Big Laurel Food Truck
Bryson City, NC
10.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Leader
Native Brews
Cherokee, NC
11.2020 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Drafting - CAD Technology
The Art Institute of Atlanta
Atlanta, GASkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Relationship Building
- Delegating Work
- Mentoring and Coaching
- Quality Assurance
- Inventory Control
Additional Information
I've got nearly 30 years experience in the food service industry. My work ethic is commendable. I'll always be there when you need me. I'm positive I would be a great asset to your team. Thank you for your consideration!!!
Timeline
Shift Manager
Circle H Chophouse
04.2024 - 06.2024
Cashier/cook
Big Laurel Food Truck
10.2022 - 03.2023
Shift Leader
Native Brews
11.2020 - 09.2022
Drafting - CAD Technology
The Art Institute of Atlanta