Michael Miller
Kansas City,MO
Summary
Personable Realtor with 2 years of experience in middle-class, suburban markets. Continuously rank among top sales performers, maintaining high levels of client satisfaction, retention and referrals. Possess hands-on knowledge of MLS database administration and client management software. Seasoned, resourceful Correctional Officer familiar with problem-solving and crisis-management techniques necessary to effectively navigate prison environment. Detailed supervision for day-to-day inmate interactions, including recreation, leisure and work-site activity. Safety-focused dedication with results-oriented planning and protocol establishment to maintain safety for all.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Exp Realty
Kansas City, MO
05.2019 - Current
- Generated 30 leads for sales and rental properties through cold calls and referrals.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed market research data and changed sales plans accordingly.
- Maintained inventories and records of sales collaterals and closings.
- Informed home buyer of sales within 90-180 days, construction and warranty processes.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media and real estate guides.
- Showed properties to potential buyers and other brokers at open houses and by appointment.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Communicated with clients to understand property needs and preferences.
- Created and implemented 3 separate marketing plans to drive sales.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Training Manager
Connections To Success
Kansas City, MO
04.2016 - 10.2019
- Established personnel qualifications and coordinated onboarding activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for 10-12 employees in re-entry department and developed training courses to meet identified needs.
- Coordinated ongoing technical training and personal development classes for staff members.
- Delivered new employee onboarding and training sessions via Obodohub (personal touches) and in-person training.
Protective Security Officer
Vendtech Enterprises
Gardner, KS
01.2010 - 03.2014
- Recommended enhancements and improvements to security standards and maintained and 100% monitored access control and video surveillance with full knowledge of federal, state and local laws.
- Oversaw on-site management of emergency events, coordinated response and addressed physical security needs of employees, buildings, technology and materials.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Provided friendly and professional assistance to over 100 employees, visitors and customers on weekly basis.
Red Stamp Machine Operator
Quik N Tasty Distribution Center
Belton, MO
01.2004 - 09.2009
- Set up and operated various machine tools and jigs to produce precision parts, maintaining awareness of approximate job completion times.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Operated red stamp equipment safely and efficiently with team of 13 employees.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Protective Security Officer
ADC LTD NM
Olathe, KS
04.2014 - 10.2017
- Recommended enhancements and improvements to security standards and maintained and monitored access control and video surveillance with full knowledge of federal, state and local laws.
- Developed and implemented anti-terrorism policies, administered force protection programs and served as technical authority on anti-terrorism and overall security.
- Monitored 4 different buildings and property entrances and exits to detect intrusions and protect assets.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Education
No Degree - Entrepreneurial Studies
University Of Missouri - Kansas City
Kansas City, MO01.2019
Bachelor of Science - Cognitive Psychology And Psycholinguistics
University Of Kansas
Lawrence, KS05.2017
Skills
- Comparative market analysis
- Property tours and inspections
- Presenting
- Buyer contracts
- Scheduling
- Management
- Sales Goals
- Visitation Guidelines Understanding
- Surveillance
- Relationship Building And Management
- Restraint Techniques
- Safety And Security
- Emergency Response
- Training Programs
- Prevention Of Criminal Activity
Certification
- Licensed Real Estate Agent (KS & MO)
- Certified Professional in Learning and Performance
- Association for Project Management (APM)
Timeline
Real Estate Agent
Exp Realty
05.2019 - Current
Training Manager
Connections To Success
04.2016 - 10.2019
Protective Security Officer
ADC LTD NM
04.2014 - 10.2017
Protective Security Officer
Vendtech Enterprises
01.2010 - 03.2014
Red Stamp Machine Operator
Quik N Tasty Distribution Center
01.2004 - 09.2009
No Degree - Entrepreneurial Studies
University Of Missouri - Kansas City
Bachelor of Science - Cognitive Psychology And Psycholinguistics
University Of Kansas