Michael Miller
Hancock,MD
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IPM Technician
Trulieve
Hancock, MD
06.2024 - Current
- Inspect the crop for signs of pests, fungi, or disease.
- Use proactive measures to prevent any unwanted pests.
- Take an integrated approach to eradicate and prevent pests in main and outdoor grows.
- Maintain detailed records of any pests, or possible adulteration.
- Communicate possible pests and other adulterants that may be present in the crop with leads, management, and other employees.
- Application of beneficial organisms,
- Use of Dramm to spray organic compounds mixed with water on crop
- Routinely inspected equipment for preventive and emergency maintenance.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
- Cleaned up contaminated areas by removing dead insects, droppings and nesting materials from the treated area.
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Inspected facilities to determine infestation source and appropriate treatment.
- Coordinated with property owners and managers to schedule treatments at convenient times.
- Adapted pest control strategies based on seasonal pest trends and emerging pest threats.
General Manager
Roach Energy
Martinsburg, West Virginia
12.2016 - 06.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and hired qualified staff for open positions.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained a clean work environment to adhere to FDA, OSHA, and local health department requirements.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed market trends to inform business decisions and strategies.
- Developed service and sales strategies to improve retention and revenue.
Manager in Training
Waffle House
Williamsport, MD
11.2012 - 01.2015
- Created and managed budgets for travel, training, and team-building activities.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer issues efficiently to build loyalty.
- Ensured that all dishes were prepared according to recipe specifications.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Maintained accurate records of daily production sheets including waste logs.
- Performed workstation prep prior to shift start.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Replenished food items from inventory and rotated ingredients.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Handled special customer requests for separate checks and menu substitutions.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Williamsport High School
Williamsport, Md06-2010
Some College (No Degree) - Managment And Leadership
Blue Ridge Technical And Community College
Martinsburg, WVSome College (No Degree) - Electronic service technician
Lincoln Technical Institute
Columbia, MDSkills
- Pest identification
- Integrated pest management
- Chemical mixing
- Budget management
- Inventory control
- Team building
- Customer service
- Performance evaluation
- Safety compliance
- Conflict resolution
- Operational efficiency
- Customer retention
- Sales management
- Staff management
- Time management
- Problem-solving abilities
- Training and development
- Staff hiring
- Improve performance
- Vendor relationships
- Leadership
- Deadline oriented
- Communication skills
- Staff training and development
Accomplishments
- Earned General Manager in a year and a half.
- Earned IPM promotion in 6 months
- Best subway in the company of 16 locations 5 years on a row.
- Increased sales 5 years in a row and oversaw store move up sales tier.
- Had one of the lowest turn over rates within the company.
- In the top 3 stores 5 years in a row for inventory managment.
Certification
- Forklift operator certified
- Servesafe
- UST certified
- Several leadership classes thru accredited college
Affiliations
- Avid home cook.
- Enjoy sports and other competitive activities.
References
References available upon request.
Timeline
IPM Technician
Trulieve
06.2024 - Current
General Manager
Roach Energy
12.2016 - 06.2024
Manager in Training
Waffle House
11.2012 - 01.2015
High School Diploma -
Williamsport High School
Some College (No Degree) - Managment And Leadership
Blue Ridge Technical And Community College
Some College (No Degree) - Electronic service technician
Lincoln Technical Institute