Michael Miller
Chicago,IL
Summary
Experienced manager in IT with a passion for small business and entrepreneurship. Working for the same company going on 5 years, I have demonstrated loyalty and the capability of executing responsibilities that has resulted in a management position. Previously, I have completed 2 internships with my current company. I have also balanced a part time job working full time in my current role. Comfortable in various customer support/problem solving situations.
Overview
5
5
years of professional experience
Work History
Field Service Manager
DiverseNet
01.2026 - Current
- Coordinated technician schedules and service calls to complete client service requests.
- Oversaw installations, repairs, and maintenance work to ensure consistent service quality and completion standards.
- Managed team of Field Service Coordinators to execute required daily tasks.
- Tracked work orders in field service systems to maintain accurate status updates and documentation.
- Created invoices to bill clients while managing technician pay.
- Provided customer support and recommendations for various client IT needs.
Key Account Manager
DiverseNet
02.2022 - 01.2026
- Coordinated client IT service needs internationally.
- Managed technician schedules and job requirements to execute client requests.
- Negotiated pricing structures with both clients and technicians.
- Served as main point of contact for clients at all hours for customer support and service execution.
Education
Bachelor of Science - Business Management
Indiana University
INSkills
- Small business/entrepreneurship
- Problem solving
- Customer support
- Managing service operations
- Field operations
- Salesforce
- Staff management
- Client relationships
- Payroll management
- Scheduling coordination
- KPI tracking
- Remote team management
Timeline
Field Service Manager
DiverseNet
01.2026 - Current
Key Account Manager
DiverseNet
02.2022 - 01.2026
Bachelor of Science - Business Management
Indiana University