Michael Minchey
Henderson,NV
Summary
Hardworking employee enthusiastic about learning the programming field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Service Advisor
Mercedes-benz Of Henderson
03.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Followed up with customers to offer additional support and check resolution satisfaction.
Parts Advisor
Mercedes-benz Of Henderson
01.2018 - 03.2022
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Education
Python Programming
Udemy
Online01.2024
GED -
Spring Valley High School
Las Vegas, NV06.2015
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Listening Skills
- Excellent Communication
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Goal-oriented mindset
Timeline
Service Advisor
Mercedes-benz Of Henderson
03.2022 - Current
Parts Advisor
Mercedes-benz Of Henderson
01.2018 - 03.2022
Python Programming
Udemy
GED -
Spring Valley High School
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