Michael Miranda
New York,NY
Summary
Compassionate and skilled Senior Service Coordinator with a strong background in leadership, case management and housing support. Committed to improving the lives of New Yorkers in need of housing by effectively coordinating essential services and fostering community partnerships.
Overview
10
10
years of professional experience
Work History
Senior Service Coordinator
Services for the UnderServed Inc
New York, NY
04.2024 - Current
- Coordinated eviction prevention and rapid rehousing services and referrals for at risk or literally homeless veterans and their families.
- Lead a team of 3 to 4 SSVF Service Coordinators.
- Provided advisement, organized trainings, facilitated weekly staff meetings, and conducted monthly program orientation presentations.
- Served as liaison for S:US Veteran Services and the Veteran's Advocacy Project to connect program participants to free legal services.
- Attended and represented S:US at regional and national SSVF and NCHV Annual Conferences.
- Reviewed and approved monthly Temporary Financial Assistance, Housing Plans, and program Recertifications.
SSVF Service Coordinator
Services for the UnderServed Inc
New York, NY
11.2019 - 04.2024
- Provided weekly case management, eviction prevention/rapid rehousing for at-risk or literally homeless veterans and their families.
- Completed monthly Temporary Financial Assistance requests for veteran households receiving rental assistance.
- Developed effective housing plans with program participants.
- Connected hundreds of at risk or literally homeless veteran families to permanent housing using SSVF grant funds, HUD-VASH, CityFHEPS, and other vouchers/subsidies.
- Assisted program participants with obtaining HRA benefits, Access HRA profiles, Housing Connect Profiles, and obtaining SNAP, Cash Assistance, HEAP, SCRIE, and other benefits.
Aftercare Specialist
Services for the UnderServed Inc
New York, NY
10.2015 - 11.2019
- Provided monthly case management and ongoing support services to formerly homeless veterans transitioning into permanent housing.
- Collected and analyzed housing and employment retention data for SSVF, HVRP, and Veteran Employment Services.
- Conducted monthly contacts including home visits with 100 plus former program participants living in permanent housing.
- Participated in an aftercare working group consisting of the NYC Dept. of Veteran Services, HRA, and other SSVF grantees to develop effective aftercare tools, practices, and coordination between agencies.
- Represented S:US Veteran Services at monthly VA benefits fairs, job fairs, and other community outreach events.
- Assisted in the development of the NYServes platform later transitioned into VetConnect NYC.
Education
Bachelor of Science - Political Science
Our Lady of The Lake University
San Antonio, TXSkills
- Experience with HMIS tools - AWARDS, SQUARES
- Knowledge of HRA, CityFHEPS, NYCHA, HUD-VASH
- Staff training and development
- Performance metrics analysis
Timeline
Senior Service Coordinator
Services for the UnderServed Inc
04.2024 - Current
SSVF Service Coordinator
Services for the UnderServed Inc
11.2019 - 04.2024
Aftercare Specialist
Services for the UnderServed Inc
10.2015 - 11.2019
Bachelor of Science - Political Science
Our Lady of The Lake University