Michael Miranda
Parshall
Summary
Results-driven General Manager with proven success in leading operational initiatives and enhancing customer relations. Expertise in problem resolution and training development, committed to driving efficiency and achieving profitability. Quick Learner. Always on time, I take pride in barely missing work. Open to change. Great people skills. Good listener. By the book is the only way to operate.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
United Quality Cooperative
06.2020 - Current
- Led operational initiatives to improve efficiency and reduce costs across multiple departments.
- Developed and implemented strategic plans to enhance member services and satisfaction.
- Streamlined inventory management processes, resulting in improved stock accuracy and availability.
- Mentored team members, fostering a culture of continuous improvement and professional growth.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Lead Line Cook
Perkins Restaurants & Bakery
06.2015 - 02.2020
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Developed and implemented efficient workflows to optimize food preparation processes.
- Trained new line cooks on menu items, cooking techniques, and equipment usage.
- Collaborated with management to refine menu offerings based on customer feedback.
- Ensured timely meal service during peak hours while maintaining quality standards.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Ridge Community
Haines City, FL06-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Training and development
- Inventory control
- Employee scheduling
- Vendor relationships
- Interpersonal skills
Certification
Propane certified.
Timeline
General Manager
United Quality Cooperative
06.2020 - Current
Lead Line Cook
Perkins Restaurants & Bakery
06.2015 - 02.2020
High School Diploma -
Ridge Community