Michael Mitchell
Greenwood,IN
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent
Globe Life Family Heritage
Greenwood, IN
03.2024 - Current
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Provided guidance and support to less experienced agents during onboarding process.
- Initiated contact with potential clients through cold calling and networking activities.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
Firefighter/EMT-Basic
Greenwood Fire Department
Greenwood, IN
09.2015 - 03.2024
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Safely and rapidly addressed hazardous material incidents, employing appropriate protective equipment to contain spills or leaks.
General Manager
Culvers Franchising System
Franklin, IN
04.2011 - 10.2021
- Ensured adequate staffing levels through the creation and maintenance of employee schedules.
- Provided comprehensive training and supervision to all staff members in restaurant operations.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
Education
High School Diploma -
Roncalli High School
Indianapolis, IN05-2015
Skills
- Insurance sales strategy
- Policy management expertise
- Product knowledge mastery
- Customer Service
- Client Relations
- CRM Software
- Marketing Strategies
- New Client Acquisition
Accomplishments
- Emergency Medical Technician of the Year 2016
- Rookie of the Year 2016
Timeline
Licensed Insurance Agent
Globe Life Family Heritage
03.2024 - Current
Firefighter/EMT-Basic
Greenwood Fire Department
09.2015 - 03.2024
General Manager
Culvers Franchising System
04.2011 - 10.2021
High School Diploma -
Roncalli High School