Michael Miyagishima
Salt Lake City,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Deserve, Inc
10.2022 - 08.2023
- Assist credit card holders across multiple programs like AMC credit card, Rocket credit card, Perpay card.
- Assist holders with breaking down statements, Making payments, Explaining interest and due dates.
Paralegal
Lexington Law Firm & Progrexion Marketing
12.2020 - 09.2022
- Answer calls to assist clients by answering questions or concerns with their account
- I moved into four departments during employment, Retention, Client loyalty, Cancel save team, North
- Carolina/South Carolina team
Collector
Snap Finance
05.2019 - 06.2019
- Call customer's of snap finance and attempt to collect/negotiate past due payment's.
Partner Support Representative
Acima Credit
02.2019 - 04.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Partner care associate
Overstock.com
08.2015 - 01.2019
- Assist customer's with placing order's
- Answer question's they may have with current/past order's.
Laborer
Ace Disposal
12.2008 - 02.2013
- Follow daily route's to dump customer's garbage.
Customer Technical Support
Teleperformance Usa
08.2005 - 10.2008
- Help customer's fix issue's with there Sony vaio desktop or notebook computer.
Education
High School Diploma -
Creekside High School
Murray06.2005
Skills
- 45 Wpm
- MS office
- Call Center
- Customer Service
- Salesforce
- Negotiation
- Active Listening
- Microsoft Excel
- Credit Card Payment Processing
- Microsoft Word
- Sales Expertise
- Order Fulfillment
- Managing Multiple Tasks
- Technical Support
- Order Processing
- Receiving Support
- Customer Consulting
- Closing Sales
- Refund Processing
- Problem-Solving Ability
- Professional Telephone Demeanor
- Critical Thinking
Timeline
Customer Service Representative
Deserve, Inc
10.2022 - 08.2023
Paralegal
Lexington Law Firm & Progrexion Marketing
12.2020 - 09.2022
Collector
Snap Finance
05.2019 - 06.2019
Partner Support Representative
Acima Credit
02.2019 - 04.2019
Partner care associate
Overstock.com
08.2015 - 01.2019
Laborer
Ace Disposal
12.2008 - 02.2013
Customer Technical Support
Teleperformance Usa
08.2005 - 10.2008
High School Diploma -
Creekside High School