Zanaiya Thomas
Pomona,CA
Summary
Skilled Customer Service Representative with a background of 2 years in delivering excellent customer care in fast paced environments. I demonstrate strong problem-solving abilities, effective communication, and a customer-focused mindset. Experienced in using Microsoft Office Suite and Windows based programs to manage interactions and resolve issues promptly, aiming to exceed customer expectations and support company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum Call Center
Ontario, CA
10.2022 - 08.2024
- A tech-savvy problem solver multitasking to repair a variety of services and equipment.
- Use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
- Provide over the phone internet repair in a high-volume setting using advanced diagnostic tools to help address technical inquiries and get services running smoothly, talking customers through fixes.
- Scheduling appointment for field technicians. Ability to navigate multiple computer systems, applications, and utilize-search tools to find customers' information.
Online Personal Shopper
Walmart
Ontario, CA
01.2020 - 09.2022
- Confirmed all selected items were in excellent condition with intact packages.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Scanned items quickly and completed as many as 100 orders per hour.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Sales Associate
JCPenney
Montclair, CA
10.2019 - 01.2020
- At JCPenny's I worked as a seasonal sales associate
- Welcomed each customer to fitting room with warm smile and kind words.
- Responsible for finding available fitting rooms for clients and answering client questions.
Medical Receptionist Internship
Dr. Nakano Stephen K DC
Gardena
05.2018 - 09.2018
- I did this internship during the summer to gain knowledge and hands on experience
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Straightened up waiting room to maintain neat and organized space.
Education
High School Diploma -
Pomona High School
Pomona, CA05-2021
Skills
- Data Entry
- High call volume
- 45 WPM
- Multi-Task Management
- Efficient communication skills
- Adaptability
- Problem Solving
- Active Listening
- Reliable
- High patience
Timeline
Customer Service Representative
Spectrum Call Center
10.2022 - 08.2024
Online Personal Shopper
Walmart
01.2020 - 09.2022
Sales Associate
JCPenney
10.2019 - 01.2020
Medical Receptionist Internship
Dr. Nakano Stephen K DC
05.2018 - 09.2018
High School Diploma -
Pomona High School