Michael Mong
Hilliard,OH
Summary
A dedicated business owner with a passion for being the top performer in everything I do business-related. My management journey began at 15, and I’ve since taken on multiple management roles (currently 19). I’ve consistently reached the highest academic standards from high school through community college to the present day at Ohio State. At Columbus State Community College, I obtained approval to graduate early (autumn 2024) and achieve multiple 4.0 semesters while working full-time and simultaneously being active in the CSCC National Honor Society. Now, as a transfer student in my first semester at the Fisher College of Business at Ohio State, I’m committed to growing my knowledge of all skills business-finance related.
Overview
5
5
years of professional experience
Work History
Co-Owner
Power clean solutions LLC
Columbus, Ohio
06.2021 - Current
- Co-founded an exterior soft washing service during my sophomore year of high school in 2021.
- Grew to 4 employees and generated over $60,000 in revenue
- Learned to leverage all expenses and revenues to maximize gross profit.
Assistant Manager, Customer Service
Pitabilities
Columbus, Ohio
08.2020 - Current
- In current position to oversee all team members, in control of scheduling, inventory, and the interview process for Hilliard Location.
- Led a team in a high-volume, fast-paced environment, overseeing daily operations, staff performance, and customer satisfaction. Enhanced leadership, time management, and problem-solving skills by coordinating shifts, managing inventory, and resolving customer issues efficiently.
Shift Manager
Tim Hortons
Hilliard , OH
05.2019 - 07.2022
- First job was at Tim Hortons, two years into the workforce, and at the age of 15 I became a shift manager overseeing all team members with authority.
- Duties included scheduling and supervising across multiple locations.
- Learned communicative and leadership skills, which allowed me to become a top performer in central Ohio.
- The shift manager position only lasted for about a year before I left for a new job. Prior to being in that position, I was a shift supervisor.
Host/Restaurant Busser
Local Cantina
Hilliard, OH
07.2021 - 11.2021
- Host/buser for a Tex-Mex restaurant.
- Developed strong customer service, multitasking, and teamwork skills by managing guest seating, clearing tables, and supporting staff in a fast-paced restaurant environment.
- Demonstrated attention to detail and problem-solving abilities, while ensuring a positive dining experience for all customers.
Landscaper
Lance's Landscaping LLC
Columbus, Ohio
05.2020 - 08.2020
- Landscaper for a small business as a secondary source of income. Worked 15-30 hours a week during the summers of 2020 and 2021.
- Executed landscaping projects, including lawn maintenance, planting, and hardscape installations, while ensuring client satisfaction. Developed strong problem-solving, time management, and attention to detail through managing multiple tasks and maintaining equipment.
Education
Business-Finance
The Ohio State University
Columbus, OH05-2026
Associate of Arts - Business
Columbus State Community College
Columbus, OH12-2024
Skills
Entrepreneurial Thinking: Experience building and scaling a business, identifying opportunities, and creatively problem-solving
Financial Management: Managing budgets, cash flow, and financial forecasting
Communication Skills: Maintaining clear and effective communication between staff, management, and customers
Marketing and Sales: Developing marketing strategies, and leading sales efforts to grow the business
Leadership and Team Management: Leading teams, hiring, training, and performance management
Operational efficiency: Ensuring smooth daily operations, including inventory management, and adherence to health and safety regulations
Decision-Making: Making strategic decisions under pressure, often with limited resources
Time Management: Managing shifts, schedules, inventory, and meeting daily operational goals
Accomplishments
- CSCC National Honors Society (2022)
- 3x Deans List student
- Business Owner
- Graduated Highschool at Hilliard Davidson, Summa Cum Laude (2023)
Affiliations
- Mens Softball
- OSU Scarlett Investing Club
- OSU Bodybuilding Club
Timeline
Host/Restaurant Busser
Local Cantina
07.2021 - 11.2021
Co-Owner
Power clean solutions LLC
06.2021 - Current
Assistant Manager, Customer Service
Pitabilities
08.2020 - Current
Landscaper
Lance's Landscaping LLC
05.2020 - 08.2020
Shift Manager
Tim Hortons
05.2019 - 07.2022
Business-Finance
The Ohio State University
Associate of Arts - Business
Columbus State Community College
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