Michael Montero
Tavares
Summary
Detail-oriented and bilingual IT professional with hands-on experience in network installation, structured cabling, and technical support. Proficient in troubleshooting hardware/software issues, supporting end users, and working across multiple commercial job sites. CompTIA Network+ certified and eager to bring a customer-focused approach to a Help Desk or IT Support role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Cabling Technician
Pro Wiring Solutions
Central Florida
08.2024 - Current
- Installed and tested Cat6 data cabling across commercial job sites, ensuring signal integrity and compliance
- Supported network infrastructure builds including patch panel setup, conduit runs, and labeling
- Diagnosed and resolved connection issues with routers, access points, and switches
- Coordinated with project managers and clients to ensure tasks were completed on schedule
- Logged and updated work progress, inventory usage, and material needs on a daily basis
Estimator / IT Support Liaison
SERVPRO of Lake County
12.2023 - 07.2024
- Worked closely with IT vendors and internal teams to assess infrastructure needs during restoration
- Created cost breakdowns for hardware/software replacement during network restoration projects
- Assisted with documentation and client communication regarding system recovery and data handling
Technical Support Specialist / Water Mitigation Tech
Koch Restoration & IT Services
12.2018 - 12.2023
- Delivered remote and on-site technical support to small business clients and team members
- Handled basic networking issues: Wi-Fi, connectivity loss, software errors
- Installed and configured desktop systems, printers, and office routers/modems
- Managed simultaneous service requests, documented resolutions, and ensured client satisfaction
Education
Full Stack Web Development Certification -
Wyncode Academy
01.2017
Full Stack Web Development Certification -
FreeCodeCamp
01.2017
EPA Certification - HVAC Technology
Pennco Tech
01.2009
High School Diploma -
Pleasantville High School
01.2008
Skills
- Help Desk Support
- End-user assistance
- Ticketing systems
- Remote troubleshooting
- Networking
- Cable runs
- Patch panels
- Routers/switches
- Network documentation
- Software & Tools
- Windows OS
- Basic Linux
- Google Workspace
- Microsoft 365
- Communication
- Clear bilingual support
- Documentation
- Web Technologies
- JavaScript
- HTML
- CSS
- React
- Network troubleshooting
- Client communication
- Customer service
- Problem solving
- Fiber optic splicing
- Cable testing
- Cable termination
Websites
Certification
- CompTIA Network+, 2024
- EPA Certified, 2009
Timeline
Network Cabling Technician
Pro Wiring Solutions
08.2024 - Current
Estimator / IT Support Liaison
SERVPRO of Lake County
12.2023 - 07.2024
Technical Support Specialist / Water Mitigation Tech
Koch Restoration & IT Services
12.2018 - 12.2023
Full Stack Web Development Certification -
Wyncode Academy
Full Stack Web Development Certification -
FreeCodeCamp
EPA Certification - HVAC Technology
Pennco Tech
High School Diploma -
Pleasantville High School