Michael Moore
Matteson
Summary
Communications professional with strategic mindset and strong analytical skills. Proven track record in creating impactful messaging and driving engagement. Strong collaborator who adapts to changing needs and consistently delivers results. Skilled in content creation, public relations, and digital communication strategies.
Overview
38
38
years of professional experience
Work History
Communications Rep
Advocate Aurora IMMC-IT
01.2025 - Current
- Answering emergency/patient calls and handling transfers; changing pager information for physicians/staff
Admissions Rep
Auguste Escoffier School
05.2022 - 11.2023
- Enrollment of students; follow-up and assisting with applying for Financial Aid; provided customer service for existing students
Customer Service Intake Specialist
CVS HEALTH
05.2021 - 05.2022
- Enrollment of patients into specialty pharmacy; taking inbound calls from providers/patients, resolving discrepancies/collecting information
Medical Claims Examiner
DMG
10.2019 - 03.2020
- Processing commercial, MA,Behavior Health claims, and several other claims for Blue Cross/Blue Shield clientele; also handled denial claims, timely filing claims and appeals
Funding and Recovery Specialist
Evolent Health
09.2015 - 06.2019
- Posting refunds and adjusting payments where needed for various clients
- Handled claim denials for hospital/patient related claims; workers comp claims; audited claims that were missing modifiers, doctors/facility information, timely filing disputes
- Trained others as auditors on funding processes
- Was promoted to a SME in 2016
Overpayment Recovery Specialist
Accent (West Corporation)
05.2013 - 08.2015
- Working overpayments for Cigna, Blue Cross/Blue Shield, Guardian Dental, and other insurance providers
- Negotiated settlements
Collector for American Water (Client)
EOS/CCA
04.2012 - 05.2013
- Maintained high call quality score of 95%, out of 100
- Promoted to Commercial Collections Specialist
Retail Sales Representative
US Cellular
08.2007 - 03.2010
- Sold cellular products and assisted in training associates; created a loyal, strong customer base
- SME
Online Student Advisor
AIU (American Intercontinental University) Online
04.2006 - 08.2007
- Presenting potential students for enrollment; Praised
- Won quality assurance awards
CSR (Commercial Division)
CCC Informational Services
05.2003 - 01.2004
- Worked several commercial accounts and also assisted IT with overflow calls
Life Insurance Representative
Monumental Life Insurance
03.2001 - 03.2002
- Set up sales presentations for individuals and families for burial coverage and renters’ insurance
- Won award for Outstanding Sales Rep for 2001
Inside Sales Representative
Insure One
06.1999 - 03.2001
- Sold Life, Auto, Health and Home products, including inspecting mobile homes and older vehicles
- Won several awards including recognition in the company magazine publication
- Gave suggestions to leadership that were implemented
Computer Production Clerk/ Assistant to the President
Creative Access
08.1995 - 06.1999
- Help desk for salesforce team and research department as needed
- Assisted the President with various tasks, including carrier services as needed
Executive Assistant/Mailroom Clerk
Cardiac Consultants of Chicago
06.1987 - 08.1995
- Assisted with Bookkeeping, billing (for BCBS, HUMANA, AETNA, etc.)
- Created a new filing system for Exam Reports and Patient Records; maintained Inventory, Office supplies, setting up doctors’ daily meetings/dinner, typing and data entry; patient transport and pick up
Education
No Degree - Graphic Design
Chicago State University
Chicago, ILHigh School Diploma -
Hyde Park Academy
Chicago, IL06-1989
Skills
- Financial data management and spreadsheet analysis
Timeline
Communications Rep
Advocate Aurora IMMC-IT
01.2025 - Current
Admissions Rep
Auguste Escoffier School
05.2022 - 11.2023
Customer Service Intake Specialist
CVS HEALTH
05.2021 - 05.2022
Medical Claims Examiner
DMG
10.2019 - 03.2020
Funding and Recovery Specialist
Evolent Health
09.2015 - 06.2019
Overpayment Recovery Specialist
Accent (West Corporation)
05.2013 - 08.2015
Collector for American Water (Client)
EOS/CCA
04.2012 - 05.2013
Retail Sales Representative
US Cellular
08.2007 - 03.2010
Online Student Advisor
AIU (American Intercontinental University) Online
04.2006 - 08.2007
CSR (Commercial Division)
CCC Informational Services
05.2003 - 01.2004
Life Insurance Representative
Monumental Life Insurance
03.2001 - 03.2002
Inside Sales Representative
Insure One
06.1999 - 03.2001
Computer Production Clerk/ Assistant to the President
Creative Access
08.1995 - 06.1999
Executive Assistant/Mailroom Clerk
Cardiac Consultants of Chicago
06.1987 - 08.1995
No Degree - Graphic Design
Chicago State University
High School Diploma -
Hyde Park Academy