Operations Specialist
United States Coast Guard
- Served as a primary public point of contact, handling daily inquiries and providing clear, professional assistance to diverse populations.
- Managed high-volume communications and mission-critical logistics with attention to accuracy and deadlines.
- Maintained detailed records and performed data entry to ensure accountability and regulatory compliance.
- Trained and mentored junior personnel on procedures and public interaction standards.
- Demonstrated calm decision-making and strong interpersonal skills under pressure.
- 4.5 years