Administrative Assistant
The Pena Law Firm
Michael Moreno
Okeechobee,FL
Summary
Dynamic Administrative Assistant with proven expertise at The Pena Law Firm, excelling in customer relations and data management. Adept at utilizing Microsoft Office Suite to enhance office efficiency and streamline documentation processes. A dedicated team player with strong problem-solving skills, committed to delivering exceptional support and fostering positive client interactions.
Work History
Sales Associate
Comcast
Miami
- Assisted customers in selecting products and services to meet their needs.
- Processed transactions accurately using point-of-sale systems.
- Provided product knowledge to enhance customer experience and satisfaction.
- Collaborated with team members to achieve daily sales goals and targets.
Property Manager
Casa De Maria Realty
Miami Beach
2020 - 2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manager
Marc Shulman
Miami Beach
2020 - 2022
- Managed tenant relations to ensure satisfaction and timely communication.
- Coordinated property maintenance requests, optimizing response times and service quality.
- Executed lease agreements and renewals, ensuring compliance with legal requirements.
- Conducted regular property inspections to identify maintenance needs and enhance safety standards.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Education
High School Diploma -
Palm Springs North
Miami, FL03.2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Critical thinking
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Dedicated team player
Timeline
Administrative Assistant
The Pena Law Firm
Sales Associate
Comcast
Property Manager
Casa De Maria Realty
2020 - 2024
Property Manager
Marc Shulman
2020 - 2022
High School Diploma -
Palm Springs North