Michael Moreno
Summary
Detail-oriented Claims Coordinator with strong skills in claims management, financial audits, and policy interpretation. Committed to delivering exceptional customer service and fostering client relationships.
Overview
7
7
years of professional experience
Work History
Client and Claims Coordinator
Pena Law Firm
Miami Lakes, FL
01.2024 - 04.2026
- Worked on a 1099 Contract. Reported directly to Owner and Business Manager
- Delivered excellent customer service completing intake for new client cases and acted as liaison updating clients during life of case.
- Handled insurance claims for the firm which included duties such as opening claims, keeping detailed logs, communicating with both sides, documentation review.
- Core skills related to claims: Proven ability to manage high-volume caseloads, liability assessment, insurance policy interpretation, damage evaluation, risk analysis
- Reviewed depositions for case file and reported findings based on lawyers direction.
- Conducted financial audits for law practice grossing over $2million
Assistant Property Manager
Casa De Maria Realty
Miami, FL
01.2022 - 10.2023
- Assisted in managing tenant relations, addressing inquiries and resolving issues promptly.
- Coordinated maintenance requests with vendors to ensure timely property upkeep.
- Maintained proper tenant documentation and collected rent monies.
- Conducted property inspections to assess condition and identify necessary repairs.
- Offered administrative and bookkeeping support to Property Manager.
Travel Nurse Recruiter
CrossCountry HealthCare
02.2021 - 11.2021
- Developed and maintained relationships with healthcare facilities to identify staffing needs.
- Conducted thorough candidate screenings to ensure alignment with client requirements.
- Utilized applicant tracking systems to manage recruitment processes efficiently.
- Coordinated onboarding processes for travel nurses, ensuring compliance with regulations.
Sales Account Executive
Comcast Business
Miami, FL
12.2018 - 12.2020
- Maintained book of business and expanded company footprint within the South Florida area.
- Developed strategic account plans to drive revenue growth and enhance client relationships.
- Identified customer needs through market analysis, leading to tailored solutions and increased satisfaction.
- Collaborated with cross-functional teams to deliver comprehensive service offerings thru companys' products and services.
- Conducted regular account reviews, ensuring alignment with client objectives and driving proactive engagement.
Education
High School Diploma -
Biub
U9uSkills
- Microsoft office
- Policy interpretation
- Claims management
- Financial acumen
Languages
Spanish
Native or Bilingual
Timeline
Client and Claims Coordinator
Pena Law Firm
01.2024 - 04.2026
Assistant Property Manager
Casa De Maria Realty
01.2022 - 10.2023
Travel Nurse Recruiter
CrossCountry HealthCare
02.2021 - 11.2021
Sales Account Executive
Comcast Business
12.2018 - 12.2020
High School Diploma -
Biub