Michael Morgan
Normangee,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Supervisor
ProFrac Services
Longview, TX
08.2011 - Current
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Monitored daily performance of team members to ensure compliance with company standards.
- Performed regular inspections of work areas to identify potential safety hazards.
- Ensured all equipment was maintained in safe working order by performing regular maintenance checks.
- Coordinated with other departments to resolve customer complaints promptly and effectively.
- Analyzed customer feedback data to develop strategies for improving service levels.
- Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
- Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
- Conducted weekly meetings with team members to discuss goals and objectives.
- Built strong relationships with customers through effective communication skills.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Supervised team of 14 employees and delegated duties and responsibilities to each member.
Education
GED -
Normangee High School
Normangee, TXSkills
- Workforce Planning
- Supervisory role experience
- Policy Enforcement
- Excellent personal service experience
- Scheduling
- Employee engagement
- Positive and professional
- Problem Resolution
- Coordination
Certification
- Class A CDL Licenses
Timeline
Service Supervisor
ProFrac Services
08.2011 - Current
GED -
Normangee High School
Similar Profiles
Jennifer TapleyJennifer Tapley
AP Specialist at ProFrac ServicesAP Specialist at ProFrac Services
Miguel JuncoMiguel Junco
Industrial Journeyman Electrician at ProFrac ServicesIndustrial Journeyman Electrician at ProFrac Services
Frank OlivoFrank Olivo
Lead Electronics Technician at ProFrac ServicesLead Electronics Technician at ProFrac Services
Jackson Thomas BassJackson Thomas Bass
Welder at ProFrac ServicesWelder at ProFrac Services
Sherry HowardSherry Howard
Retention Customer Service Representative at Cox CommunicationsRetention Customer Service Representative at Cox Communications