Michael Morris

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
• Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
• Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
• Installed and configured new equipment and systems according to company standards.
• Maintained updated knowledge of all equipment, products, and services to properly educate customers.
• Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
• Evaluated equipment to determine if it needed to be repaired or replaced.
• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
• Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.

Everything involving the installation of tile.