Michael Mortimore, Jr
Washington Officials Association
Moses Lake,WA
36
years of professional experience
Dynamic owner/manager at House of Serenity with a proven track record in enhancing customer relations and operational efficiency. Skilled in staff management and relationship building, I successfully trained high-performing teams, optimizing processes to boost customer satisfaction and drive business growth. Committed to fostering a collaborative workplace culture while achieving company goals.
Work History
Owner/Manager
17 Years 5 Months- Established foundational processes for business operations.
- Managed daily operations, ensuring exceptional customer service and satisfaction.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Enhanced operational efficiency by streamlining processes and workflows.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Assigner/ Secretary
23 Years 9 Months- Managed office communications, ensuring timely dissemination of information and documentation.
- Coordinated meeting schedules and prepared agendas for board members and officials.
- Maintained organized filing system to enhance retrieval efficiency for administrative documents.
- Assisted in the preparation of reports, ensuring accuracy and adherence to deadlines.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Laborer
14 Years 6 Months- Operated heavy machinery for various construction tasks, ensuring safety and compliance with regulations.
- Assisted skilled tradespeople in executing complex projects, enhancing workflow efficiency.
- Maintained tools and equipment, performing routine inspections to ensure optimal functionality.
- Collaborated with team members to complete tasks efficiently, fostering a supportive work environment.
- Executed site clean-up operations, adhering to safety protocols and promoting workplace organization.
- Trained new laborers on safety practices and operational procedures, enhancing team competency.
- Implemented best practices for waste management, contributing to sustainable construction efforts.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Education
- Nursing
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Client service
Staff management
Staff hiring
Partnership development
Human resources
Timeline
Owner/Manager
House of Serinity
03.2009 - CurrentRead More
Assigner/ Secretary
Washington Officials Association
11.2002 - CurrentRead More
Laborer
LIUNA Local 348
06.1990 - 12.2004Read More
Big Bend CC
from Nursing
Read More