Michael Mues
Graham,NC
Summary
Highly motivated individual with a strong background in sales and customer service.
Dedicated to serving the customers needs and working to achive any goals and quotas.
Overview
2
2
years of professional experience
Work History
Salesman
Carolina Nissan
Graham, NC
01.2024 - Current
- Greeted customers and provided information about products and services.
- Developed relationships with key accounts to increase sales volume.
- Demonstrated product features, benefits and use to potential buyers.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Conducted regular sales meetings to review performance and develop strategies for achieving goals.
- Researched customer needs and preferences through surveys, interviews, focus groups and other methods.
- Generated leads from cold-calling prospective clients.
- Solicited orders from existing customers through phone calls and emails.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
Assistant Customer Service Manager
Food Lion
Graham, NC
12.2021 - 01.2024
- Assisted customers with inquiries, complaints and feedback.
- Monitored customer service performance against established standards.
- Conducted performance reviews for customer service staff.
- Identified training needs to improve customer service quality.
- Developed strategies to increase customer satisfaction levels.
- Resolved escalated customer issues in a timely manner.
- Maintained records of all customer interactions and transactions.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
Education
Some College (No Degree) - Business Administration, Marketing Certiication
Eastern Gateway Community College
Steubenville, OHSkills
- Customer Rapport Development
- Customer Assistance
- Sales Strategy Optimization
- Commercial Sales Experience
- Sales Promotions
- Demonstrating Products
- Customer Needs Assessment
- Contract Negotiation Expertise
- Sales Negotiations
- Sales Closing
- Lead Prospecting
References
References available upon request.
Timeline
Salesman
Carolina Nissan
01.2024 - Current
Assistant Customer Service Manager
Food Lion
12.2021 - 01.2024
Some College (No Degree) - Business Administration, Marketing Certiication
Eastern Gateway Community College