Michael Mumaw
Derby
Summary
Dynamic Service Manager with a proven track record currently managing a mobile service department as well as in-house team at Rusty Eck Ford and previously at Wichita Tire & Alignment, enhancing service delivery through process improvements and effective team training. Skilled in customer relationship management and vehicle assessment, I consistently achieved performance goals while fostering a collaborative environment. Committed to optimizing operations and ensuring customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Rusty Eck Ford
06.2023 - Current
- Assisted customers in understanding service options, ensuring clarity and satisfaction.
- Coordinated service appointments, optimizing workflow and reducing wait times.
- Evaluated customer concerns and provided effective solutions, enhancing service quality.
- Maintained accurate records of services performed, improving documentation efficiency.
Service Manager
Wichita Tire & Alignment
04.2021 - 05.2023
- Supervised service team to ensure high-quality customer support and efficient operations.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Developed training programs for staff to enhance product knowledge and technical skills.
- Managed inventory levels, optimizing stock availability while reducing excess costs.
Mechanic
Eden's Auto Sales
01.2020 - 03.2021
- Diagnosed and repaired mechanical issues across various vehicle types, ensuring optimal performance and safety.
- Conducted routine maintenance services, enhancing vehicle longevity and customer satisfaction.
- Utilized diagnostic tools to identify faults, streamlining repair processes and reducing turnaround times.
- Mentored junior mechanics, providing training on best practices and advanced repair techniques.
Education
Hesston High School
HesstonSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Price quoting
- Service scheduling
- Performance goals
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Warranty claims process management
- Account management
- Mechanical aptitude
- Sales expertise
- Work order interpretation
- Product knowledge
Timeline
Service Advisor
Rusty Eck Ford
06.2023 - Current
Service Manager
Wichita Tire & Alignment
04.2021 - 05.2023
Mechanic
Eden's Auto Sales
01.2020 - 03.2021
Hesston High School
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