MICHAEL MURILLO
Goodyear,AZ
Summary
Detail-oriented and friendly customer service agent with 12 years of experience in various industries. Exceptional communication skills with clients and teams at all levels. Passionate problem solver with expertise in providing accurate and informed solutions. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Title & Registration Specialist
Inspire Communities
Phoenix, AZ
07.2022 - Current
- Handled paperwork for title transfers and registrations of mobile homes throughout the US
- Led and coordinated multiple concurrent projects by organizing data, conducting research, and collaborating with cross-functional teams for successful project completion.
- Cross-trained other staff members on registration processes when needed.
- Identified areas where improvements could be made in the registration process and worked with management on implementing changes.
Registration Specialist
Carvana
Tempe, AZ
06.2021 - 07.2022
- Conducted thorough analysis of sales packets to ensure accuracy and identify any errors
- Conducted document review and facilitated client communication to ensure timely signing of necessary forms for submission to DMV.
- Managed ongoing employee development by providing training to new hires and arranging informative presentations.
Claims Representative
Allstate Insurance Co
Chandler, AZ
01.2021 - 06.2021
- Developed new claim submissions for policyholders reaching out to the contact center.
- Verified details with policyholders and requested additional information.
- Attended continuing education seminars related to insurance industry best practices and new legislation.
Manager
Endurance International Group
Phoenix, AZ
01.2016 - 10.2020
- Served as team leader overseeing the operations of up to 25 agents across Support, SEO, Design, and WordPress Departments in a global web hosting company.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
Bachelor of Science - Biological Sciences
Arizona State University
Tempe, AZ05-2023
Skills
- Critical Thinking
- Organization Skills
- Customer Satisfaction
- Communication
- Contact Centers
- Technical Support
- Leadership
- Problem-Solving
- Interpersonal and written communication
Languages
- English
- Spanish
Certification
- Notary of the public (Arizona) 2021-present
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Title & Registration Specialist
Inspire Communities
07.2022 - Current
Registration Specialist
Carvana
06.2021 - 07.2022
Claims Representative
Allstate Insurance Co
01.2021 - 06.2021
Manager
Endurance International Group
01.2016 - 10.2020
Bachelor of Science - Biological Sciences
Arizona State University
- Notary of the public (Arizona) 2021-present
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