Michael Nacchia
Brooklyn,New York
Summary
Dynamic professional with a proven track record at Starbucks, specializing in team training and enhancing customer satisfaction. Expertise in social media and content creation, utilizing Premiere Pro to develop engaging marketing campaigns that resonate with target audiences. A strong collaborator who drives results through innovative solutions and effective communication strategies, committed to fostering a positive team environment. Career aspirations focus on leveraging these skills to elevate brand engagement and cultivate lasting customer loyalty.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2022 - Current
- Efficiently managed customer issues, leading to 20% higher satisfaction scores.
- Implemented creative solutions for peak-hour operations, balancing resource allocation while maintaining exceptional service standards.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
Social Media Ambassador
Pinstripe
08.2023 - 04.2024
- Evaluated concepts, enhancing team feedback and collaboration.
- Designed solutions to improve communication and productivity.
- Boosted staff development through effective feedback strategies and identifying key improvement areas.
Social Media Coordinator Intern
A3 Apparel
12.2022 - 04.2023
- Monitored audience interaction metrics, including likes, shares, comments, and clicks to assess campaign effectiveness.
- Promoted brand mission and values through promotions and ambassador partnerships.
- Crafted compelling social media posts to increase audience engagement and elevate brand recognition.
- Coordinated content calendar and scheduling for consistent and engaging posts.
Seasonal Digital Specialist
Pacsun
10.2021 - 12.2021
- Located merchandise efficiently to support sales goals by 10%.
- Enhanced trend knowledge through industry events.
- Analyzed digital trends and customer behavior data to optimize marketing strategies.
Sales Associate
Pacsun
10.2017 - 09.2019
- Acquired extensive knowledge of products and services offered at the store.
- Created eye-catching merchandise displays to attract customer attention.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
New York, N.Y12.2023
Skills
- Photography
- Videography
- Social media
- Premiere Pro
- Final Cut Pro
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Content Creation
- Social media marketing
Timeline
Social Media Ambassador
Pinstripe
08.2023 - 04.2024
Social Media Coordinator Intern
A3 Apparel
12.2022 - 04.2023
Shift Supervisor
Starbucks
04.2022 - Current
Seasonal Digital Specialist
Pacsun
10.2021 - 12.2021
Sales Associate
Pacsun
10.2017 - 09.2019
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology