Ina De La Rosa
Tampa,FL
Summary
- A driven and motivated individual with a strong sense of creativity and confidence. Focused seeking opportunities to join a dynamic and progressive organization where I can gain valuable work experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Panera Bread
08.2022 - Current
- Identified areas of improvement within the department and implemented necessary changes.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Identified needs of customers promptly and efficiently.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Scheduled staff shifts, considering peak times and individual availability.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coached team members to increase productivity and reduce workplace accidents.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Recruited, hired, and mentored new team members, working closely with human resources department.
Cashier/Customer Service
Walmart
05.2022 - Current
Correspondence Representative
Consumer Justice Center
07.2019 - 07.2020
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints
- Maintain files and control records to show correspondence activities.
Customer Service Associate
Walmart
06.2018 - 07.2020
- Walmart entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained
- The activation of phone cards and gift cards are also part of the duties of a Walmart customer service associate
- He/she also handles all requests made for money orders.
Associate Trainer
Panera Bread
08.2017 - 12.2018
- Trained cafe staff on proper use of equipment, food handling, and portion sizing
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Education
High school diploma -
Prince Private Academy
Tampa, FL05-2019
Skills
- Food Handling
- Writing Skills
- Cash handling
- Computer skills
- Fast learner
- Reliable Team Worker
- Multitasking
- Journalism
- Research
- Proofreading
- Social Media Management
- Photography
Education and Training
Tampa, FL
Certification
Phlebotomy
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Timeline
Shift Supervisor
Panera Bread
08.2022 - Current
Cashier/Customer Service
Walmart
05.2022 - Current
Correspondence Representative
Consumer Justice Center
07.2019 - 07.2020
Customer Service Associate
Walmart
06.2018 - 07.2020
Associate Trainer
Panera Bread
08.2017 - 12.2018
High school diploma -
Prince Private Academy
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