Michael Nailor
Hastings,FL
Summary
Dynamic Service Advisor with a strong work ethic at Tom Gibbs Chevrolet, excelling in customer service and complaint resolution. Achieved high customer satisfaction by effectively communicating service recommendations and fostering long-term relationships. Skilled in service scheduling and vehicle assessment, consistently meeting sales targets while enhancing operational efficiency.
Overview
22
22
years of professional experience
Work History
Service Advisor
Tom Gibbs Chevrolet
Palm Coast
02.2004 - 04.2026
- Assisted customers with service inquiries, enhancing overall satisfaction and engagement.
- Scheduled service appointments using dealership management software to optimize workflow efficiency.
- Communicated effectively with technicians to relay customer concerns and ensure accurate service delivery.
- Provided detailed explanations of services and repairs, fostering trust and transparency with clients.
- Processed transactions accurately, maintaining financial records in compliance with dealership standards.
- Followed up on customer feedback post-service, identifying areas for improvement in service delivery.
- Collaborated with team members to streamline operations, reducing wait times for customers significantly.
- Trained new staff on best practices for customer interaction and service protocols to enhance team performance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Education
High School Diploma -
Palatka High School
Palatka, FL05.1988
Skills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Listening skills
- Service estimates
- Service recommendations
- Excellent communication
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Customer relationship management
- Customer retention
Timeline
Service Advisor
Tom Gibbs Chevrolet
02.2004 - 04.2026
High School Diploma -
Palatka High School