Michael Napper

Mark Taylor Construction

Restore One Disaster Response and Recovery

Modern Development USA

American Roofing and Exterior Solutions

Solis Roofing Solutions

Hightower Industries

Quality Roofing Solutions

Best Choice Roofing

Right Now Roofing

Pink Gorilla Roofing

Inland Construction and Engineering

• provide cost effective commercial and residential roofing systems that meet or exceed industry standards.
• Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
• Implemented quality control measures, consistently delivering high-quality results within deadlines.
• Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals
• Delivered high level of service to all customers and effectively resolved issues.
• Coordinated final walk-throughs of job site before signing off on completion
• Worked closely with general contractor on completion of punchlist tasks.

• Conducted nationwide rooftop surveys to assess client needs by identifying deficiencies, compositions and structural components.
• travelled 100,000 miles nationwide coast to coast visually inspecting 1,000,000 +sqft in single ply membranes creating reports, gathering core samples , and illustrating detailed sketches for each sections of roof (approx 200 stores)(participants include Lowes, Home Depot, and Wal-mart ).
• Improved accuracy of survey measurements through meticulous attention to detail and thorough fieldwork.
• Developed comprehensive field notes, providing valuable context for future reference and decision-making purposes.
• Maintained excellent safety records through consistent adherence to established guidelines during fieldwork activities.
• Maintained up-to-date knowledge of industry developments, ensuring application of best practices in all aspects of work.
• Leads by example, and follows through from the start
• Ensured high-quality deliverables by conducting regular quality checks on collected data.
• Utilized established field surveying strategies to perform high-quality work.
• Established a reputation for reliability and professionalism among colleagues, leading to increased trust and responsibility within the team environment.

• Day In and Day out Operational leader mentor planning and each days workorder and to day operational support and logistics to facilitate a profitable department in the commercial roofing services industry by establishing a standard of quality that meets or exceeds expectations ensuring customer satisfaction and repeat business from all local, national, and new accounts.
• tasks and schedules assigned and planned up to 2 weeks in advance, running 6 full time service trucks and 1 metal crew
• typically field 30-40 dispatches each week 90-120 each month, split 50/50 between local and national accounts
• call backs decreased to an all time low avg 6 per month down to less than 2
• average dispatch ticket dollar amount increased routinely by utilizing NTE. DNE, qwik bids, hotsheets, RFP, RFS. approved proposals, active back logs, and bid logs
• operating budget increased from $125,000-$175,000 with a gpm goal above 43%****greatest month= february came in at $208,000 invoiced (typically a slow month with fewest amount of days) at 73% gpm
• Resolved customer complaints in professional and timely manner.
• Spearheaded digital transformation initiative, introducing new software tools to improve service scheduling and customer communication.( salesforce roll out)
• Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.(on boarding new hires TRAC)
• Coordinated with sales team to develop service packages that aligned with customer needs, driving additional revenue. (cross training) RFS, RFP (service estimating)
• Established successful procedures for day-to-day operations and long-term
• Analyzed reports to identify areas of improvement and implement corrective action.
• Optimized resource allocation to minimize delays and maximize project success.

• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands. Created and administered course curriculumns for all Service Foremen, and Assistant Technicians obtaining NRCA pro-certifications for 12 employees
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for
• Trained and guided team members to maintain high productivity and performance
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts. Beta tested extensively to develop Jobba FCS roll out. Coordinated Migrations from Data Forma to Jobba FCS. From Jobba FCS into Salesforce. From Acculynx into Company Cam and Centerpoint Connect
• Increased profit by streamlining operations.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Implemented quality control systems to boost overall product consistency and reliability.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Supervising, observing, and documenting all aspects of commercial roofing system installations in all manners from job setup and staging to job completion and final product hand off to achieve a high standard of quality ahead of schedule and under budget that meets or exceeds manufacturers requirements for NDL warranty issuance of 10, 20, and 30 year term limits.
• Documenting existing field conditions caused to concern deviations from provided scope. proposed timeline.
• Related change orders, add ons, and or exclusions where field conditions exist
• Follow exact directions, blue prints, plans, schematics and all submittals in great detail, to support the efforts of the build and/ or design teams.
• Accomplishments: Several multi-million dollar projects awarded and completed successfully instilling a great sense of pride and integrity in personal craftsmanship.
• Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
• Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
• Maintained safety onsite and upheld all OSHA regulations by Action.
• Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.

• Offering Individual and group lessons and golf instructions, junior clinics, stay and play vacation packages, member/ guest tournaments and social events, guest services inquiries and itineraries, tee time bookings and recommendations for residents and seasonal guests visiting the resort and surrounding gulf coast beaches.

• Assisting the Head Golf Professional with daily Golf course operational tasks promoting customer satisfaction including golf instruction, corporate outings, tournament set up, member events, fleet management, and food/ beverage inventory control generating increased revenues and reducing operational costs to minimize budget constraints while offering an outstanding customer experience.

• Tour playing competitive golf through established professional developmental affiliated organizations, sanctioned tour events earning sponsorship exemptions and collecting purse winnings in the continued efforts to earn full time PGA tour card membership status.
• Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
• Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
• Achieved success in regional tournaments through rigorous practice sessions and continuous skill development.
• Mentored younger players, offering guidance on technique, strategy, and sportsmanship principles.
• Maintained drive and determination to obtain personal and team objectives and goals.
• Determined areas in need of improvement and optimized strategies to strengthen performance.
• Promoted positive attitude and competitive spirit during training and gameplay.
• Maintained professionalism when attending charity, sporting and media events as team representative.
• Adhered to sports psychology practices to remain calm and focused during competitions.
• Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.