Michael Nathan
Hard Worker
Port Saint Lucie,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Service Manager
Perkins Restaurant & Bakery
Port Saint Lucie, FL
11.2018 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed and maintained positive relationships with customers to build rapport and trust.
Store Associate
RaceTrac
Port Saint Lucie, FL
04.2020 - 03.2023
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.2
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Order Picker
Piggly Wiggly Warehouse
Sheboygan, WI
01.2014 - 06.2016
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Received returns of damaged and incorrect orders to process replacements.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Collaborated with team members to complete timely orders and avoid delays.
Education
Associate of Science - Office Supervision And Management
Yakima Valley Community College
Yakima, WA 03.2016 - 12.2017
Skills
Cash Handling
Telemarketing expertise
Customer Relations
Effective problem solver
Adherence to high customer service standards
Team Building
Effective leader
Cash register operation
Stocking and replenishing
Upselling
Organization
Affiliations
- Freemason.Goodwill,Safeway,Arbys,Las veags
Timeline
Store Associate
RaceTrac
04.2020 - 03.2023
Service Manager
Perkins Restaurant & Bakery
11.2018 - Current
Associate of Science - Office Supervision And Management
Yakima Valley Community College
03.2016 - 12.2017
Order Picker
Piggly Wiggly Warehouse
01.2014 - 06.2016