Michael Navarro
New Hyde Park,NY
Summary
Energetic Field Service Engineer with 4-year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
6
6
years of professional experience
Work History
Field Service Engineer
Technical Safety Services
07.2020 - Current
- Lead several million dollar projects involving testing, certification, calibration, and repair services across a variety of laboratory spaces and equipment on client premises
- Provided technical support to troubleshoot, repair and maintain operational efficiencies hydraulic, mechanical and electrical systems
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures
- Scheduled service calls according to customer location and urgency of need.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Field Technician
Amarcon Testing and Inspections
01.2018 - 01.2019
- Performed soil testing inspections by determining moisture densities through given formulas and finalizing results via nuclear gauges
- Perform concrete plant inspections by analyzing concrete truck batches, witnessing concrete pours and constructing inspection tickets.
Education
Mechanical Engineering -
New York Institute of Technology
Old Westbury, NY12.2020
Skills
- Technical troubleshooting
- Equipment maintenance
- Customer service
- Problem-solving
- Analytical skills
- Attention to detail
Accomplishments
- Amaracon: Developed a C++ program which would calculate all necessary formulas for soil density and concrete pour loads with precision and accuracy. Management later implemented this program for all future projects.
- TSS: Constantly recommended upgrades for clients and garnered more referrals for projects within the company.
Introduction
Results-oriented Field Service Engineer with over 4 years of experience in troubleshooting and repairing complex technical systems. Proven track record of delivering exceptional service and exceeding customer expectations.
Timeline
Field Service Engineer
Technical Safety Services
07.2020 - Current
Field Technician
Amarcon Testing and Inspections
01.2018 - 01.2019
Mechanical Engineering -
New York Institute of Technology