Michael Navas
Mastic,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Wait Staff Member
Villa Olivetti
01.2018 - Current
- Delivered exceptional customer service, ensuring satisfaction and loyalty.
- Managed food and beverage orders efficiently during high-volume shifts.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
Customer Service Representative
SD Gregory - Allstate Insurance
01.2019 - 03.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Jewelry Consultant
Kay Jewelers
01.2018 - 01.2019
- Advised customers on jewelry selection based on preferences and budget.
- Developed and maintained strong client relationships to enhance customer loyalty.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
- Enhanced customer satisfaction by providing personalized jewelry recommendations based on individual preferences and needs.
Education
No Degree - Business Administration And Management
Suffolk County Community College
Riverhead, NY01-2030
High School Diploma -
William Floyd High School
Mastic Beach, NY06-2012
Skills
- Efficient Organization
- POS System Operation
- Professional Appearance
- Customer Service
- Problem-Solving Skills
- Stocking and Receiving
- Excellent People Skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
SD Gregory - Allstate Insurance
01.2019 - 03.2020
Wait Staff Member
Villa Olivetti
01.2018 - Current
Jewelry Consultant
Kay Jewelers
01.2018 - 01.2019
No Degree - Business Administration And Management
Suffolk County Community College
High School Diploma -
William Floyd High School