MICHAEL N. FEDT
WATERTOWN,USA
Summary
To my advance training and experience as a Patrol Officer and secure a position on the Crisis Negotiation Team.
Overview
15
15
years of professional experience
Work History
Patrol Officer
Watertown Police Department
Watertown, SD
01.2025 - Current
- Enforced traffic regulations to ensure public safety and compliance.
- Conducted routine patrols to deter crime and monitor community activity.
- Responded promptly to emergency calls, providing support and assistance.
- Prepared detailed reports on incidents, arrests, and investigations for documentation.
Collections Supervisor
Frontline Asset Strategies
Roseville, MN
05.2018 - 10.2022
- Supervised and managed a team consisting of 10 - 15 collections specialists.
- Assisted training department with implementation of training materials and continued further focus on teaching, coaching and development of new employees.
- Assisted Operations management in implementation of business strategies and improving business development.
- Telephonic debt negotiation and debt resolution.
- Assisted our Clients in monitoring the compliance of they're own specifications.
- Assisted Human Resources in company policy guidelines and enforcement.
- Assisted Consumers in debt resolution as well as Consumer satisfaction.
- Proficient in Microsoft Office, Microsoft Excel, and Microsoft Outlook.
Collections Specialist
Frontline Asset Strategies
Roseville, MN
04.2011 - 05.2018
- Consumer focused third-party credit card, personal loan and auto-loan account resolution.
- Telephonic results oriented debt negotiation and debt resolution.
Education
University of North Dakota
Grand Forks, ND01-2004
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Totino-Grace High school
Fridley, MN01-2003
Skills
- My collections industry experience has provided a knowledge of negotiation techniques and real world application
Timeline
Patrol Officer
Watertown Police Department
01.2025 - Current
Collections Supervisor
Frontline Asset Strategies
05.2018 - 10.2022
Collections Specialist
Frontline Asset Strategies
04.2011 - 05.2018
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Totino-Grace High school
University of North Dakota