Michael Nguyen
Tustin,CA
Summary
To obtain a position as an Information Security Analyst. Having the passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
3
3
years of professional experience
Work History
Customer Service
Elegant Lashes By Katie
04.2021 - Current
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Directed cleaning, restocking, and customer service activities.
- Enhanced customer service based on feedback from guests.
Education
Associate of Science - Business Administration- Computer Info. Systems
Orange Coast College
Costa Mesa05.2024
Skills
- Customer Service
- Work with Microsoft Excel and Word
- Basic computer Skills with Windows and Mac
- Basic computer repair
- Bookkeeping
- Payroll
- Typing Skills
- Great communication and writing
- Problem Solving
- Teamwork
- Active Listening
- Critical Thinking
- Quality Assurance
Additional Information
- Worked on Keylogging project
- Worked in hours of community service
- Working on Google Cybersecurity Certification as well as practicing for CompTIA Security +
- Took a few courses so far for Information System. Just Intro. to Information System
- Slightly experienced in Python
- Have been working on repairing computers
Timeline
Customer Service
Elegant Lashes By Katie
04.2021 - Current
Associate of Science - Business Administration- Computer Info. Systems
Orange Coast College