Michael Nicholson
Midland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Very comfortable and well-versed working as part of a team and giving directions and/or training peers through management experience.
Overview
12
12
years of professional experience
Work History
Supervisor Geek Squad
Best Buy
Midland, TX
01.2021 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Partnered working in a warehouse style environment dealing with moving heavy object sometimes over 30 or 50lbs including organizing orders, tvs and appliances.
Apple Master Sales Professional
Best Buy
Midland, TX
07.2017 - 07.2019
- Tracking sales and metrics regarding specific products to hit goals
- Keeping up on new releases including software and hardware to make sure knowledge is up to date
- Training peers on products specific to my role to make sure everyone can give a good client experience
Sales Consultant
Best Buy
Midland, TX
08.2013 - 02.2016
Knowledge about computers, schedules, and electronics
Knowledge over tracking sales and numbers
Increased productivity through tracking department numbers and sales.
Responsible for lifting heavy merchandise of over 50 pounds and re positioning products.
Sales associate
Old Navy
Midland, TX
11.2011 - 07.2013
Experience with register systems and computers.
Huge emphasis on friendliness and customer care.
Knowledgeable on products.
Education
High School Diploma -
Robert E. Lee High School
2012
Kinesiology
Midland College
Skills
- Excellent quantitative skills
- Experience in retail, and customer service
- Excellent research skills
- Detail oriented
- Planning/coordinating
- College educated
- Passion for working out and fitness and goal driven to get results
- Passion for technology, keeping up with computers and work skills that require typing and business
- Management experience including scheduling, training, de-escalating problems, business rhythms, and goal planning/tracking
Accomplishments
- Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development.
- Best Buy top million dollar sales revenue provider for the year multiple times
- Surpassed all sales goals by 12% for the region during my time at Best Buy sales divisions.
- Accomplished awards in the fields of Arts when i was younger
- Have made tremendous strides in personal fitness.
- High school graduate
- College student
- More than average knowledge of electronics, including computers, phones, databases and more.
- Management experience through Best Buy including training associates, planning goals, business rythms, tracking metrics.
Timeline
Supervisor Geek Squad
Best Buy
01.2021 - Current
Apple Master Sales Professional
Best Buy
07.2017 - 07.2019
Sales Consultant
Best Buy
08.2013 - 02.2016
Sales associate
Old Navy
11.2011 - 07.2013
High School Diploma -
Robert E. Lee High School
Kinesiology
Midland College