Michael Nicholson
Sacramento,CA
Summary
Dynamic security professional with extensive experience at Opcon Security, excelling in safety management and personnel supervision. Proven track record in enhancing emergency response protocols and improving operational efficiency. Skilled in conflict resolution and incident reporting, ensuring a secure environment while fostering strong communication among teams.
Overview
8
8
years of professional experience
Work History
Security Supervisor
Opcon Security
07.2021 - Current
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular site inspections to identify safety hazards and compliance issues.
- Implemented training programs for staff on emergency response and conflict resolution.
- Coordinated communication between security teams and management during incidents.
- Analyzed security operations, identifying areas for process improvement and efficiency gains.
- Monitored alarm systems and footage to enable prompt attention and response.
Security Speacialist
Security Services Group
12.2020 - 07.2021
- Conducted fire watch of facilities, operated radio system, surveillance cameras, using silver track applications. interacted with clients and employees on daily basis. Observed and reported unusual activity to management as well as police department when necessary.
- Developed and enforced security protocols, enhancing overall safety standards within the organization.
- Led team training sessions on emergency response procedures and conflict resolution strategies.
Sales Associate
Honda
08.2017 - 06.2018
- Enhanced customer engagement through product knowledge and active listening techniques.
- Analyzed customer feedback to identify trends and improve service delivery.
- Helped customers locate products and checked store system for merchandise at other sites.
- Streamlined sales processes to improve transaction efficiency and customer satisfaction.
Skills
- Safety and security procedures
- Security management
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Safety and security regulations
- Skilled in conflict resolution
- Personnel supervision
- Report analysis
- Incident investigation
Timeline
Security Supervisor
Opcon Security
07.2021 - Current
Security Speacialist
Security Services Group
12.2020 - 07.2021
Sales Associate
Honda
08.2017 - 06.2018