Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL NORMAN

CRANFORD

Summary


Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.

Overview

26
26
years of professional experience

Work History

Food Delivery Driver

Doordash
08.2018 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Night Shift Supervisor

White Diamond
08.1999 - 01.2015
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Managed daily operations for better customer service and increased revenue.
  • Fostered a positive team atmosphere by regularly recognizing outstanding individual performance and celebrating group accomplishments.
  • Reduced employee turnover rate by creating a supportive and engaging work environment.

Education

Bachelor of Science - Business Marketing

Kean University
Union, NJ
06-2022

Associate of Arts - Marketing

Union College
Cranford, NJ
06-2018

Skills

  • Problem-solving
  • Customer service
  • Quick learner
  • Hardworking and responsible
  • Time management
  • Excellent communication

Timeline

Food Delivery Driver

Doordash
08.2018 - Current

Night Shift Supervisor

White Diamond
08.1999 - 01.2015

Bachelor of Science - Business Marketing

Kean University

Associate of Arts - Marketing

Union College

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MICHAEL NORMAN