Michael North-Petty
Cypress,TX
Summary
Results-driven professional with a proven track record in the home improvement retail sector, having accumulated extensive experience with industry giants Home Depot and Lowe's. Adept at navigating the dynamic landscape of the home improvement market, I have consistently demonstrated a commitment to delivering exceptional customer service and driving operational excellence.
Overview
5
5
years of professional experience
Work History
Outside Lawn and Garden/Cashier
Lowe's
02.2023 - Current
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Boba Barista
Teahouse: Tapioca And Tea
04.2022 - 08.2022
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Cashier
Lowe’s
08.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
Freight Associate
Home Depot
02.2020 - 08.2020
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Maximized space within storage areas by ensuring appropriate stacking of merchandise.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
- Signed off on and completed paperwork for incoming shipments.
Theater Associate
Angelika Film & Cafe
01.2019 - 01.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Assisted patrons with seating by giving directions and lighting paths.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Education
High School Diploma -
Westview High School
San Diego, CA06.2018
Skills
- Reliable and Responsible
- Detail-Oriented
- Excellent Written and Verbal Communication
- Adaptable and Flexible
- Critical Thinking
- People Person
Timeline
Outside Lawn and Garden/Cashier
Lowe's
02.2023 - Current
Boba Barista
Teahouse: Tapioca And Tea
04.2022 - 08.2022
Cashier
Lowe’s
08.2021 - 11.2021
Freight Associate
Home Depot
02.2020 - 08.2020
Theater Associate
Angelika Film & Cafe
01.2019 - 01.2020
High School Diploma -
Westview High School
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