Olivia Carlos
Phoenix,AZ
Summary
Offering strong interpersonal skills and passion for customer service in fast-paced environments. Brings understanding of customer needs and conflict resolution, ensuring smooth and pleasant customer experience. Recognized for maintaining a positive attitude and adapting to new systems and procedures, enhancing operational efficiency. Highly organized, reliable, and attentive, fostering meaningful connections in every interaction.
Overview
8
8
years of professional experience
Work History
Food & Beverage Server
Abuelo’s Mexican Restaurant
Peoria, AZ
02.2021 - Current
- Delivered excellent service in a high-volume environment, consistently receiving positive guest feedback.
- Trained new servers on restaurant procedures and effective customer interaction techniques.
- Recognized for reliability and flexibility in scheduling.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Server
Oregano’s
Tucson, AZ
09.2020 - 01.2021
- Enhanced guest experiences by providing personalized recommendations based on preferences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Administrative Assistant & 2020 CAD Designer
Cabinets By Design
Phoenix, AZ
05.2020 - 08.2020
- Managed scheduling and coordination for executive meetings and client consultations.
- Assisted senior designers by drafting layouts in 2020 CAD software.
- Streamlined office operations by implementing effective filing and documentation systems.
Barista
Dutch Bros Coffee
Peoria, AZ
08.2018 - 08.2019
- Resolved customer inquiries and complaints effectively, promoting positive relationships and repeat business.
- Trained new baristas on operational procedures and customer service techniques, fostering team efficiency.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall customer satisfaction.
Education
Business Administration
University of Arizona, Eller College of Management
Tucson, AZ01-2020
Skills
- Exceptional customer service
- Positive and professional
- Team member support
- Flexible schedule
- Guest issue resolution
- Microsoft outlook, word, and Excel
- Excellent time management skills
- Continuous improvement
Interests
Customer Experience, Travel Inquiries, Business Management, Sustainability, Health and Wellness
Timeline
Food & Beverage Server
Abuelo’s Mexican Restaurant
02.2021 - Current
Server
Oregano’s
09.2020 - 01.2021
Administrative Assistant & 2020 CAD Designer
Cabinets By Design
05.2020 - 08.2020
Barista
Dutch Bros Coffee
08.2018 - 08.2019
Business Administration
University of Arizona, Eller College of Management