Korona Steves
Summary
Dependable Server and Host successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
2
2
years of professional experience
Work History
Food and Beverage Server
Killington Resort
10.2023 - Current
- Worked a wide variety of areas including Banquet Server, Host, Server, and Busser.
- Provided courteous, friendly service while multitasking in a fast-paced environment.
- Greeted guests warmly to foster a welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm, and professional during peak rush hours.
- Organized and set up events in a timely manner.
Ambassador Coordinator
Killington Resort
03.2024 - Current
- Seasonal Job- Winters only (October-April)
- Conducted regular team meetings, fostering open discussions to address challenges faced by ambassadors during their engagements or assignments.
- Conducted periodic skills assessments to identify gaps in training needs among ambassadors, addressing these issues proactively through targeted workshops or seminars.
- Kept and managed records of Volunteers and a vast selection of data in Excel.
- Maintained up-to-date records on ambassador participation, ensuring accurate reporting of accomplishments during assessments or evaluations.
- Assisted Manager in a variety of projects to report to the Leadership Team of the company.
Front of House Staff Member
The Dorset Bakery
10.2022 - 07.2023
- Established a welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Kept establishment cleanly for service
- Assisted in the baking and learned basic recipes.
Server
Scarlatta's Carhop
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Resort And Hospitality Management
Vermont State University
Killington, VT06.2026
High School Diploma -
Granville Junior-Senior High School
Granville, NY06.2023
Skills
- Recruitment Strategies
- Basic Excel Skills
- Volunteer Management
- Cash Handling
- Strong Work Ethic
- Exceptional customer service
- Exceptional cleaning and organizational skills
- Food handling safety
Accomplishments
- Supervised a team of 200+ volunteers with the help of another co-worker.
- Currently pursuing Assistant Manager roll for VTSU at Killington.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Assistant Manager for VTSU
The assistant manager for VTSU Vermont State University at Killington oversees and helps the Building manager with a variety of tasks. These tasks include overseeing the students for 2-3 days a week, overseeing areas of the building such as events, food and beverage, and building operations. This position is made to help college students, such as myself, to learn an assortment of new skills on how to operate a building and manage a group of students while learning time management skills coupled with stress management.
Timeline
Ambassador Coordinator
Killington Resort
03.2024 - Current
Food and Beverage Server
Killington Resort
10.2023 - Current
Server
Scarlatta's Carhop
04.2023 - 08.2023
Front of House Staff Member
The Dorset Bakery
10.2022 - 07.2023
Bachelor of Science - Resort And Hospitality Management
Vermont State University
High School Diploma -
Granville Junior-Senior High School
Similar Profiles
Dylan GermainDylan Germain
Professional Ski Patroller/Rescue Skier at Killington ResortProfessional Ski Patroller/Rescue Skier at Killington Resort
Andrew WexlerAndrew Wexler
Groomer Mechanic at Killington ResortGroomer Mechanic at Killington Resort
Patrick SullivanPatrick Sullivan
Lift Operations Supervisor at Killington/Pico ResortLift Operations Supervisor at Killington/Pico Resort
Rodrigo MauchRodrigo Mauch
Food and Beverage Server/Food Delivery Driver at Leucadia Pizza Rancho Santa FeFood and Beverage Server/Food Delivery Driver at Leucadia Pizza Rancho Santa Fe
Sami AlajajiSami Alajaji
Food and Beverage Server at The FoodClubFood and Beverage Server at The FoodClub