Summary
Overview
Work History
Education
Skills
Accomplishments
Assistant Manager for VTSU
Timeline
Generic

Korona Steves

Summary

Dependable Server and Host successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.

Overview

2
2
years of professional experience

Work History

Food and Beverage Server

Killington Resort
10.2023 - Current
  • Worked a wide variety of areas including Banquet Server, Host, Server, and Busser.
  • Provided courteous, friendly service while multitasking in a fast-paced environment.
  • Greeted guests warmly to foster a welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm, and professional during peak rush hours.
  • Organized and set up events in a timely manner.

Ambassador Coordinator

Killington Resort
03.2024 - Current
  • Seasonal Job- Winters only (October-April)
  • Conducted regular team meetings, fostering open discussions to address challenges faced by ambassadors during their engagements or assignments.
  • Conducted periodic skills assessments to identify gaps in training needs among ambassadors, addressing these issues proactively through targeted workshops or seminars.
  • Kept and managed records of Volunteers and a vast selection of data in Excel.
  • Maintained up-to-date records on ambassador participation, ensuring accurate reporting of accomplishments during assessments or evaluations.
  • Assisted Manager in a variety of projects to report to the Leadership Team of the company.

Front of House Staff Member

The Dorset Bakery
10.2022 - 07.2023
  • Established a welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.
  • Kept establishment cleanly for service
  • Assisted in the baking and learned basic recipes.

Server

Scarlatta's Carhop
04.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Resort And Hospitality Management

Vermont State University
Killington, VT
06.2026

High School Diploma -

Granville Junior-Senior High School
Granville, NY
06.2023

Skills

  • Recruitment Strategies
  • Basic Excel Skills
  • Volunteer Management
  • Cash Handling
  • Strong Work Ethic
  • Exceptional customer service
  • Exceptional cleaning and organizational skills
  • Food handling safety

Accomplishments

  • Supervised a team of 200+ volunteers with the help of another co-worker.
  • Currently pursuing Assistant Manager roll for VTSU at Killington.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Assistant Manager for VTSU

The assistant manager for VTSU Vermont State University at Killington oversees and helps the Building manager with a variety of tasks. These tasks include overseeing the students for 2-3 days a week, overseeing areas of the building such as events, food and beverage, and building operations. This position is made to help college students, such as myself, to learn an assortment of new skills on how to operate a building and manage a group of students while learning time management skills coupled with stress management.

Timeline

Ambassador Coordinator

Killington Resort
03.2024 - Current

Food and Beverage Server

Killington Resort
10.2023 - Current

Server

Scarlatta's Carhop
04.2023 - 08.2023

Front of House Staff Member

The Dorset Bakery
10.2022 - 07.2023

Bachelor of Science - Resort And Hospitality Management

Vermont State University

High School Diploma -

Granville Junior-Senior High School
Korona Steves