Michael Nowak

• Managed contractor accounts and commercial customer relationships across local market.
• Directed sales operations for lumber and building materials customers at Rucker Lumber.
• Developed pricing quotes for dimensional lumber, millwork, and building supplies.
• Managed pricing discussions for lumber, millwork, and related product lines.
• Coordinated inventory needs with the yard, warehouse, and purchasing teams.
• Reviewed customer orders for accuracy, product availability, and delivery timing.
• Built relationships with contractors, builders, and walk-in customers.
• Trained staff on product knowledge, sales process, and service standards.
• Resolved customer issues involving orders, pricing, and product availability.
• Managed staff of 3 sales representatives and 4 yard personnel, providing guidance and support.
• Reviewed inventory data to adjust stock levels, evaluate forecasts, and meet customer demands.
• Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
• Coordinated with other departments to ensure timely delivery of products or services to customers.
• Analyzed competitor strategies to gain an edge over them in the marketplace.
• Advised senior management on changes in product offerings based on customer feedback and market conditions.
• Assisted in developing pricing models for various products or services offered by the company.
• Coordinated logistics for trade shows, conferences, and seminars to effectively showcase company products and services.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Achieved company growth and brand development through market expansion and sales.
• Cultivated and deepened a high-performance sales team.
• Developed relationships with key stakeholders across different industries.
• Maintained department profitability while controlling expenses and promoting customer satisfaction.
• Monitored customer satisfaction levels and took corrective action when needed.
• Supervised sales staff and supported daily customer service activity.
• Directed lumber sales operations for building material customers and contractor accounts.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Helped customers find specific products, answered questions, and offered product advice.
• Processed counter sales and prepared customer orders at LenCo Lumber.
• Processed transactions using a point-of-sale system.
• Quoted products using pricing sheets and inventory records.
• Upsold additional items based on customer interests and needs.
• Worked with fellow sales team members to achieve group targets.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Maintained cleanliness of store environment including floors, windows, displays.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Assisted LenCo Lumber customers with lumber and building material selections.

• Stocked convenience store shelves, coolers, and endcaps at B-Quick Food Store.
• Checked inventory levels and restocked high-demand items near checkout and coolers.
• Stocked shelves with newly arrived products.
• Rotated merchandise using first-in, first-out standards across stockroom and sales floor.
• Faced products and maintained clean, orderly aisles throughout B-Quick Food Store.
• Unloaded deliveries and organized pallets in backroom storage areas.
• Provided customer service by answering questions about product location, price and availability.
• Arranged merchandise in an attractive manner to promote sales.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

Delivered papers daily, ensuring timely and reliable service. Collected payments and managed expenses for route operations. Make weekly profits.

• Sorted daily Buffalo News bundles, inserts, and supplements for accurate delivery.
• Delivered papers daily, ensuring timely and reliable service. Collected payments and managed expenses for route operations. Making weekly profits.