MICHAEL NOWLIN
Field Technician
Wellington,CO
Summary
Versatile Field Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
19
19
years of professional experience
Work History
Zone Leader/Field Technician/Retail Merchandiser
Premium Retail Services
05.2017 - Current
- Facilitated large reset jobs in capacity of Team Lead to ensure job completion within time limits while staying under budget
- Complete job requests for 10+ retail brands (Microsoft, Sony, Google, Logitech, Nest, Lenovo as examples) that consisted of merchandising product, repairing and/or installing displays, and Plan-O-Gram resets
- Organized and prioritized scheduled store visits within assigned territories
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Delivered high-quality work by diligently following standard operating procedures
- Enacted successful repairs by applying technical skills and operations knowledge
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work
Mathematics Tutor
ITT Technical Institute
01.2015 - 01.2016
- Performed tutor sessions in mathematics covering subjects of algebra, logarithmic functions, and trigonometry
- Tutor sessions were attended by 5 to 20+ students
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles
- Used positive reinforcement, repetition, and review to help students master challenging material
- Coordinated tutoring efforts with teachers prior to student sessions
Assistant Store Manager
Sony Electronics
02.2013 - 08.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Created and maintained safe and secure work environments for employees
- Analyzed customer feedback and implemented strategies to improve customer experience
- Managed purchasing, sales, marketing and customer account operations efficiently
Lead PlayStation Representative/National Trainer
Sony Computer Entertainment America
09.2004 - 02.2013
- Established product merchandising guidelines, plan-o-grams, and objectives for over 100 retail accounts
- 2010 Leadership Award for going above and beyond in training, merchandising and exceeding marketing goals in merchandised retail stores by 35+%
- Participated in 30+ vendor shows nationwide by providing technical support and product demonstration to attendees
- 2005 Regional Product Education Award for having highest training results nationwide
- Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for field training
- Participated in business improvement groups to capture information and feedback for topic delivery and training mandates
- Provided coaching and mentoring to employees
- Established and maintained quality control standards
- Developed job-specific competencies and performance standards
Education
Bachelor of Science - Engineering Technology/Electronics
DeVry University
Online Education06.2024
Associate of Applied Science - Information Technology & Networking, Automation & Electronic Systems
DeVry University
Online Education08.2022
Skills
- MS Office
- Team Supervision
- Team Meetings
- Reading Wiring Diagrams
- Accountability and Work Ethic
- Maintaining Clean Work Areas
- Instructional Techniques
- Technical Analysis
Timeline
Zone Leader/Field Technician/Retail Merchandiser
Premium Retail Services
05.2017 - Current
Mathematics Tutor
ITT Technical Institute
01.2015 - 01.2016
Assistant Store Manager
Sony Electronics
02.2013 - 08.2013
Lead PlayStation Representative/National Trainer
Sony Computer Entertainment America
09.2004 - 02.2013
Bachelor of Science - Engineering Technology/Electronics
DeVry University
Associate of Applied Science - Information Technology & Networking, Automation & Electronic Systems
DeVry University
Similar Profiles
Prithvisinh JhalaPrithvisinh Jhala
Sales Representative at Premium Retail Services / OSL Direct ServicesSales Representative at Premium Retail Services / OSL Direct Services
Kaylyn BrownKaylyn Brown
Merchandiser at Premium Retail Services IncMerchandiser at Premium Retail Services Inc
Anmol AroraAnmol Arora
Customer Experience & Sales Associate at Premium Retail Services (Bell Canada)Customer Experience & Sales Associate at Premium Retail Services (Bell Canada)
Payton AlmaguerPayton Almaguer
Customer Service Representative at Premium Retail Services IncCustomer Service Representative at Premium Retail Services Inc
Shannon SmithShannon Smith
Registered Nurse at Milan Laser Hair RemovalRegistered Nurse at Milan Laser Hair Removal