ROBERT NEWELL
Westminster,Maryland
Summary
Dynamic Operations Leader with over 20 years of progressive experience in retail management, specializing in operational excellence and team development. Proven track record of overseeing 115 locations and 10 district leaders while driving profitability and optimizing performance through effective labor management and cost controls. Successfully coached multi-unit teams to enhance engagement and retention, ensuring alignment with company goals. Prepared to leverage leadership skills and insights to contribute positively to future endeavors.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Zone Operations Leader
Royal Farms
Maryland, Virginia, West Virginia
12.2019 - Current
- Oversee regional operations across 115 locations in 10 districts, ensuring strong execution of company standards, financial targets, and operational excellence
- Own P&L performance, enhancing profitability through labor optimization, cost control, and revenue-focused initiatives.
- Reduced controllable expenses by 13% in 2025
- Oversee the launch of 40 new stores, in new markets
- Coach and mentor district and store leaders, developing people to ensure business continuity.
- Analyze operational KPIs to evaluate trends, risks, and opportunities for continuous improvement
- Lead Operations Excellence focus group team to implement new solutions, brand standards and standard operating procedures.
- Deliver company presentations and written communications to align leaders on goals, performance expectations, and initiatives
Senior District Leader
Royal Farms
Maryland
01.2014 - 12.2019
- Oversaw multiple districts and store leaders, driving performance management and operational consistency
- Led large, multi-unit teams with accountability for staffing, training, and leadership development
- Partnered with cross-functional teams to enhance operational execution and customer experience
- Trained and developed new district managers
- Facilitated focus groups to implement new company initiatives
District Leader
Royal Farms
Baltimore, Maryland
02.2007 - 02.2014
- Managed multi-unit operations with full responsibility for store performance, staffing, and operational standards
- Cultivated the development of store leaders through coaching, performance reviews, and succession planning
- Boosted operational results through disciplined execution and team engagement
- Increased profit each year
- Won district of the year award 2013
Store Leader
Royal Farms
Baltimore, Maryland
02.2003 - 02.2007
- Directed daily store operations including staffing, scheduling, inventory management, and customer service
- Increased sales by 34%
- Opened new location
Store Manager
McDonald's
Columbia
03.1997 - 01.2003
- Managed full-store operations encompassing financial performance, labor management, and customer service
- Built and led high-performing teams while upholding brand, safety, and quality standards
- Developed foundational leadership skills that supported long-term advancement into multi-unit roles
Education
Diploma - General Studies
Long Reach High School
Columbia, Maryland06-1999
Skills
- Regional & Multi-Unit Operations Leadership
- P&L Ownership & Financial Performance
- Brand Standards
- Agile & Lean Process Improvement (5S)
- KPI Analysis & Performance Management
- Leadership Coaching & Talent Development
- Strategic Planning & Execution
- Budgeting
- Quality Assurance & Operational Compliance
- Project Planning & Execution
- Change Management & Communication
- Lean Management
- 5S
- MS Office
- Developing strategy
Certification
Achieving World Class results- McClaskey excellence institute
Google Project Management certification
Timeline
Zone Operations Leader
Royal Farms
12.2019 - Current
Senior District Leader
Royal Farms
01.2014 - 12.2019
District Leader
Royal Farms
02.2007 - 02.2014
Store Leader
Royal Farms
02.2003 - 02.2007
Store Manager
McDonald's
03.1997 - 01.2003
Diploma - General Studies
Long Reach High School