Michael Nsemo
Summary
A highly adaptable and results-driven professional with experience in managing technical projects, delivering client solutions, and collaborating cross-functionally, I bring a unique blend of technical expertise and client-facing experience. I excel at understanding client needs, translating them into actionable solutions, and fostering long-term relationships. My proven ability to lead teams, manage expectations, and deliver high-quality outcomes in fast-paced environments provides a solid foundation for delivering exceptional service and value in an account management capacity.
Overview
8
8
years of professional experience
Work History
Account Manager
Verus Global
02.2025 - Current
- Built strong relationships with key customers and stakeholders, resulting in repeat business, referrals, and subscriptions
- Created and delivered customized proposals to C-level executives, resulting in a 30% increase in sales
- Led pipeline meetings and implemented strategic account plans to drive business growth and achieve revenue targets
- Drafted, reviewed, and negotiated contracts to ensure favorable terms and compliance with organizational policies
Project Coordinator (Contractor)
PNC Bank
Pittsburgh
06.2024 - 11.2024
- Assisted in the development of project plans that included timelines, milestones, and resource allocation to ensure successful project completion
- Identified and resolved project issues by 25%, minimizing their impact on project progress
- Supported the daily management of 5 projects
- Conducted training sessions for new users of PNC systems (Clarizen/ServiceNow/Jira)
Technical Project Manager
Service Stays (Start Up)
12.2021 - 09.2024
- Devised and executed comprehensive IT strategy
- Supervised IT team operations
- Tracked industry and market developments
- Reduced technological expenditures by 25%
- Orchestrated project schedules, resources, and outcomes
- Enhanced user experience and boosted customer satisfaction by 20%
Software Developer
CGI
Pittsburgh
02.2022 - 04.2024
- Proficient in Front End Development for web applications utilizing Angular framework
- Streamlined data collection and reporting procedures, reducing processing time by 30%
- Skilled in ServiceNow monitoring and increased alerting efficiency by 50%
- Engaged in security reviews and conducted system training of over 70 technical and non-technical users
- Led daily stand-up meetings to facilitate team collaboration and progress tracking
- Collaborated with 3+ cross-functional teams to deploy applications, gather requirements, define project scope, and ensure alignment with objectives
Account Executive Intern
NewDay USA
Fulton, Maryland
01.2020 - 03.2020
- Built a sales pipeline to nurture prospective client relationships, conduct outreach to marketing qualified leads
- Advise applicants on loan options, reviewing terms and loan types to ensure clarity of requirements
- Collect, review, and analyze required documentation
- Provide ongoing customer support, including fielding questions via email, and providing support to Mortgage Loan Origination team
Sales Lead & Content Strategist
Vis Project Media
Pittsburgh
08.2017 - 08.2019
- Accountable for analyzing data gathered through assessment research and market trend
- Led acquisition strategy leading to 4x leads in year 1
- Owned all deliverables (social media metrics, promo videos, and managing services)
Digital Sales & Marketing Intern
Beaver County Auto
Pittsburgh
03.2018 - 03.2019
- Oversaw social media platforms, fostering customer and community interaction
- Maintained website integrity by uploading and organizing accurate vehicle stock photos.
- Executed promotional activities at local car shows and schools to enhance website traffic by 25%
- Collaborated with the Pittsburgh Steelers to strategize and develop pitches for potential advertising campaigns.
Education
Full Stack Software Development -
Boot Camp, Tech Elevator
02.2022
Integrated Marketing & Communications -
Duquesne University
Pittsburgh12.2019
Skills
- Project Management
- Agile Methodology
- ServiceNow
- HubSpot
- Adaptability
- Market Research
- Data Analysis
- Customer Support
- Java (Programming Language)
- Angular (Web Framework)
- JavaScript (Programming Language)
- Public Speaking
- Client relationship management
- Proposal development
References
References available upon request.
Timeline
Account Manager
Verus Global
02.2025 - Current
Project Coordinator (Contractor)
PNC Bank
06.2024 - 11.2024
Software Developer
CGI
02.2022 - 04.2024
Technical Project Manager
Service Stays (Start Up)
12.2021 - 09.2024
Account Executive Intern
NewDay USA
01.2020 - 03.2020
Digital Sales & Marketing Intern
Beaver County Auto
03.2018 - 03.2019
Sales Lead & Content Strategist
Vis Project Media
08.2017 - 08.2019
Full Stack Software Development -
Boot Camp, Tech Elevator
Integrated Marketing & Communications -
Duquesne University
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