Michael Odamtten
Bethlehem,PA
Summary
Customer focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting, and school management systems.
Overview
2
2
years of professional experience
Work History
School Front Desk Assistant
Learning Centre
Bethlehem
01.2025 - 12.2026
- Contacted front desk or maintenance staff to report room or building issues.
- Transmitted and received messages using telephones or telephone switchboards.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Welcomed large volume of guests and improved overall customer service.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- I can speak fluent English and I am confident when I speak
- Conducted research on best practices related to social work in schools.
Education
Some College (No Degree) - Business Marketing
Northampton Community College
Bethlehem, PASkills
- Payment verification
- Scheduling
- Work prioritization
- Front desk oversight
- Call management
- Effective planning
- Problem-solving skills
- Initiative and proactivity
- Registration processes
- Multitasking and organization
- Multi-line phone systems
- Scheduling appointments
- Confidentiality
- Time management
- Security monitoring
- Excellent communication
- Fluent in English
Timeline
School Front Desk Assistant
Learning Centre
01.2025 - 12.2026
Some College (No Degree) - Business Marketing
Northampton Community College