Michael Oesterle

• Enhanced customer satisfaction by promptly addressing and resolving dealer inquiries.
• Streamlined communication between dealers and the company, fostering strong business relationships.
• Collaborated regularly with internal departments to ensure customer satisfaction.
• Resolved customer issues and escalated complex issues to manager.
• Maintained comprehensive knowledge of company products, policies, and procedures.
• Educated customers about company policies and procedures.
• Cross-trained and provided backup support for organizational leadership.
• Increased efficiency and team productivity by promoting operational best practices.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Established a reputation for being highly detail-oriented when processing claims accurately and efficiently, ultimately resulting in fewer errors throughout the entire process.

Same duties as above, Neovia was a contractor for BMW

Same as above, CEVA was a contractor for BMW

• Performed employee supervisory role for first 30 days of new employee training period.
• Developed strong relationships with employees, fostering an atmosphere of trust and open communication during training sessions.
• RDC worldwide Gold Award winner for Quality, Productivity, and overall excellence within BMW network (24 total RDC's) during training time

• Exceeded productivity goals
• Operated forklift in compliance with OSHA guidelines and organizational policies.
• Collaborated with team members to complete tasks quickly and increase overall productivity..
• Performed daily pre-operation forklift inspections.