MICHAEL OGBECHIE
Warner Robins,GA
Summary
Consumer Lending Specialist with a strong background in consumer lending, branch operations, relationship management, and financial analysis. Experienced in training and supporting employees, resolving escalated member concerns, and delivering personalized financial solutions while maintaining compliance standards. Currently pursuing an Associate of Applied Science in Business Management with a focus on continued growth in financial services and branch leadership.
Overview
5
5
years of professional experience
Work History
Consumer Lending Specialist
Robins Financial Credit Union
Warner Robins, GA
10.2024 - Current
- Manage a high-volume consumer lending pipeline from application through funding, generating more than $3 million in funded loans within a single quarter while maintaining accuracy and compliance standards.
- Analyze credit reports, income, and financial documentation to assess lending risk.
- Train and onboard new employees on lending processes, departmental procedures, and member service expectations.
- Serve as a go-to resource for colleagues by providing guidance on procedures, complex loan situations, and appropriate resolutions.
- Resolve escalated loan issues referred by service agents, researching member concerns and coordinating appropriate solutions.
- Identify member needs, recommend appropriate lending solutions, and coordinate with branch and underwriting teams to ensure timely loan closings and compliance with credit union policies.
Teller
Robins Financial Credit Union
Warner Robins, GA
10.2023 - 10.2024
- Processed daily transactions including deposits, withdrawals, transfers, loan payments, and cashier's checks, ensuring accuracy and efficiency.
- Balanced cash drawers and ensured compliance with banking procedures, contributing to a secure and reliable banking environment.
- Delivered exceptional member service, identifying and recommending additional financial products to enhance member satisfaction.
Customer Service Representative
1st Franklin Financial
Warner Robins, GA
03.2023 - 10.2023
- Processed consumer loan applications both in person and over the phone, ensuring accurate collection of applicant information and supporting documentation.
- Managed past-due accounts through proactive customer outreach and payment arrangements to support successful account resolution.
- Processed customer payments via cash, debit/credit card, and ACH while maintaining accuracy and adherence to company procedures.
- Provided personalized customer service by addressing account inquiries, explaining loan and payment options, and identifying appropriate solutions.
Customer Service Associate
Walgreens
Warnner Robins, GA
06.2021 - 09.2024
- Provided assistance to customers with purchases and product inquiries, enhancing customer satisfaction in high-volume retail environment.
- Processed high-volume cash, card, and other customer transactions while maintaining accuracy and following established cash-handling procedures.
Education
Associate of Applied Science - Business Management
Central Georgia Technical College
Warner Robins, GA12-2027
Skills
- Branch operations
- Employee training & development
- Consumer lending
- Cash handling & controls
- Banking compliance
- Member relationship management
- Loan origination
- Escalation & conflict resolution
- Cross-selling & needs-based sales
- Risk assessment
- Operational problem-solving
Licenses & Certifications
- NMLS Licensed Consumer Lending Specialist
Timeline
Consumer Lending Specialist
Robins Financial Credit Union
10.2024 - Current
Teller
Robins Financial Credit Union
10.2023 - 10.2024
Customer Service Representative
1st Franklin Financial
03.2023 - 10.2023
Customer Service Associate
Walgreens
06.2021 - 09.2024
Associate of Applied Science - Business Management
Central Georgia Technical College